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LiveVox - Contact Center Operations Software

LiveVox Reviews in June 2026: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

Spotsaas Editor’s POV

LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing cutting-edge features while maintaining ease of use. The ability to customize reports and workflows effortlessly is a standout feature, enabling users to stay ahead of their ...Read more

LiveVox pros and cons

  • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

  • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

  • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

  • Users appreciate the simplicity of the LiveVox interface and superior account support.

  • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

  • Limited marketplace selection may restrict access to advanced functionalities for some users.

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Showing 11-20 out of 74

AK

Arvind K

05/03/22

4.5 out of 5

"A Very Comprehensive tool"

What do you like best about LiveVox? Feature-packed for varied use cases. Keeps up with regulatory changes. What do you dislike about LiveVox?

TR

Tony R

05/03/22

4 out of 5

"LiveVox: Calling made simple"

What do you like best about LiveVox? I like how easy it is to use once set up. What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

4 out of 5

"Livevox is one of the best CC platform, built on strong foundation with collections expertise."

What do you like best about LiveVox? Advance in collection compliance, easy to operate and manage. What do you dislike about LiveVox?

MO

Matt O

05/03/22

4 out of 5

"Great tool for making a lot of phone calls using little manpower."

What do you like best about LiveVox? The ability to work the inventory that I want to work and filter as needed. What do you dislike about LiveVox?

AG

Anthony G

05/03/22

4 out of 5

"Fantastic Outbound Capabilities w/ Emerging Inbound Potential"

What do you like best about LiveVox? LiveVox offers best-of-breed outbound capabilities that lend themselves well to any outbound environment. How they support outbound is truly unique, and any business that has a vested interest in rules management, compliance, or efficacy of outbound campaigns would see a significant return whilst leveraging LiveVox for their outbound efforts.

AU

Anonymous User

05/03/22

4 out of 5

"good TAM assistance"

What do you like best about LiveVox? versatile programming and flow chart mapping What do you dislike about LiveVox?

SP

Sofia P

05/03/22

5 out of 5

"Communication and analytics made easy"

What do you like best about LiveVox? System stability, ease of use and accuracy of reports. What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

5 out of 5

"great service"

What do you like best about LiveVox? Ease of reporting with the new b/i tool. What do you dislike about LiveVox?

AL

Alfred L

05/03/22

5 out of 5

"Excellent functionality"

What do you like best about LiveVox? Omni channel communications allows flexibility in a challenging landscape What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

5 out of 5

"LiveVox Jeff"

What do you like best about LiveVox? Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin What do you dislike about LiveVox?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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