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LiveVox - Contact Center Operations Software

LiveVox Reviews in May 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review

LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing cutting-edge features while maintaining ease of use. The ability to customize reports and workflows effortlessly is a standout feature, enabling users to stay ahead of their ...Read more

LiveVox pros and cons

  • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

  • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

  • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

  • Users appreciate the simplicity of the LiveVox interface and superior account support.

  • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

  • Limited marketplace selection may restrict access to advanced functionalities for some users.

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Showing 11-20 out of 74

SB

Sarah B

05/03/22

5 out of 5

"Best Contact Center Software I've ever used!"

What do you like best about LiveVox? Livevox is a user-friendly platform, I have worked for call centers for over 20 years and gone through several transitions from one platform to the next. I have to say that Livevox continues to exceed my expectations for providing a consistent, reliable and personalized experience.

AU

Anonymous User

05/03/22

5 out of 5

"LiveVox Jeff"

What do you like best about LiveVox? Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin What do you dislike about LiveVox?

SP

Sofia P

05/03/22

5 out of 5

"Communication and analytics made easy"

What do you like best about LiveVox? System stability, ease of use and accuracy of reports. What do you dislike about LiveVox?

SP

Sofia P

05/03/22

5 out of 5

"Communication and analytics made easy"

What do you like best about LiveVox? System stability, ease of use and accuracy of reports. What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

4.5 out of 5

"LiveVox contains a comprehensive suite of tools for call centers and top notch customer support."

What do you like best about LiveVox? Responsiveness to issues and great communication from customer service. The system provides us with all the tools we need to run successful campaigns and restrict calling to meet complex regulations.

AK

Arvind K

05/03/22

4.5 out of 5

"A Very Comprehensive tool"

What do you like best about LiveVox? Feature-packed for varied use cases. Keeps up with regulatory changes. What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

4.5 out of 5

"Easy to use platform with superior product and customer service support!"

What do you like best about LiveVox? The LiveVox interface is one of the most simple I have experienced in my years of using dialer equipment. Their account support is a step above the rest!

AU

Anonymous User

05/03/22

4 out of 5

"good TAM assistance"

What do you like best about LiveVox? versatile programming and flow chart mapping What do you dislike about LiveVox?

TR

Tony R

05/03/22

4 out of 5

"LiveVox: Calling made simple"

What do you like best about LiveVox? I like how easy it is to use once set up. What do you dislike about LiveVox?

AU

Anonymous User

05/03/22

4 out of 5

"Livevox is one of the best CC platform, built on strong foundation with collections expertise."

What do you like best about LiveVox? Advance in collection compliance, easy to operate and manage. What do you dislike about LiveVox?