LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 11-20 out of 74
AK
Arvind K
05/03/22
"A Very Comprehensive tool"
What do you like best about LiveVox? Feature-packed for varied use cases. Keeps up with regulatory changes. What do you dislike about LiveVox?
TR
Tony R
05/03/22
"LiveVox: Calling made simple"
What do you like best about LiveVox? I like how easy it is to use once set up. What do you dislike about LiveVox?
AU
Anonymous User
05/03/22
"Livevox is one of the best CC platform, built on strong foundation with collections expertise."
What do you like best about LiveVox? Advance in collection compliance, easy to operate and manage. What do you dislike about LiveVox?
MO
Matt O
05/03/22
"Great tool for making a lot of phone calls using little manpower."
What do you like best about LiveVox? The ability to work the inventory that I want to work and filter as needed. What do you dislike about LiveVox?
AG
Anthony G
05/03/22
"Fantastic Outbound Capabilities w/ Emerging Inbound Potential"
What do you like best about LiveVox? LiveVox offers best-of-breed outbound capabilities that lend themselves well to any outbound environment. How they support outbound is truly unique, and any business that has a vested interest in rules management, compliance, or efficacy of outbound campaigns would see a significant return whilst leveraging LiveVox for their outbound efforts.
AU
Anonymous User
05/03/22
"good TAM assistance"
What do you like best about LiveVox? versatile programming and flow chart mapping What do you dislike about LiveVox?
SP
Sofia P
05/03/22
"Communication and analytics made easy"
What do you like best about LiveVox? System stability, ease of use and accuracy of reports. What do you dislike about LiveVox?
AU
Anonymous User
05/03/22
"great service"
What do you like best about LiveVox? Ease of reporting with the new b/i tool. What do you dislike about LiveVox?
AL
Alfred L
05/03/22
"Excellent functionality"
What do you like best about LiveVox? Omni channel communications allows flexibility in a challenging landscape What do you dislike about LiveVox?
AU
Anonymous User
05/03/22
"LiveVox Jeff"
What do you like best about LiveVox? Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin What do you dislike about LiveVox?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].