8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 21-30 out of 309
DK
Dan K
08/24/23
"LivePerson is a good overall enterprise messaging platform"
What do you like best about LivePerson? Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support. What do you dislike about LivePerson? As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas. What problems is LivePerson solving and how is that benefiting ...
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ZS
Ziyaau S
08/12/23
"Conversation platform"
What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,
ZS
Ziyaau S
08/12/23
"Conversation platform"
What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,
ZS
Ziyaau S
08/12/23
"Conversation platform"
What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,
ZS
Ziyaau S
08/12/23
"Conversation platform"
What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,
ZS
Ziyaau S
08/12/23
"Conversation platform"
What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,
JE
Jason E
08/08/23
"LivePerson Benefits"
What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...
Read more
JE
Jason E
08/08/23
"LivePerson Benefits"
What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...
Read more
JE
Jason E
08/08/23
"LivePerson Benefits"
What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...
Read more
JE
Jason E
08/08/23
"LivePerson Benefits"
What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].