8.9
Spot Score
Upgrade your customer conversations with LivePerson.
Add to compare
LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
Log in Required to View Reviews
Filter results
Sort by :
Showing 31-40 out of 309
JE
Jason E
08/08/23
"LivePerson Benefits"
What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...
Read more
PS
Pierot S
08/08/23
"Excellent platform for conversations with AI"
What do you like best about LivePerson? Extremely user friendly, interface is simple and the features are neat. What do you dislike about LivePerson? Perhaps a bit more open to manage settings on the account as it has some restrictions according to the business line. The new left hand side menu. What problems is LivePerson solving and how is that benefiting you? Improving MCS tool as for Spanish language works but not at a 100%, as in Spanish language we need to see the context.
TA
Toni A
06/16/23
"Only great things to say about LivePerson"
What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...
Read more
TA
Toni A
06/16/23
"Only great things to say about LivePerson"
What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...
Read more
TA
Toni A
06/16/23
"Only great things to say about LivePerson"
What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...
Read more
TA
Toni A
06/16/23
"Only great things to say about LivePerson"
What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...
Read more
TA
Toni A
06/16/23
"Only great things to say about LivePerson"
What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...
Read more
JB
Joseph B
06/01/23
"One of the best Chat products I have ever used"
What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales
JB
Joseph B
06/01/23
"One of the best Chat products I have ever used"
What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales
JB
Joseph B
06/01/23
"One of the best Chat products I have ever used"
What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales
