8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 11-20 out of 309
SB
Stuart B
11/21/23
"BT Business - Live Person review"
What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...
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HZ
Hazel Z
11/14/23
"The best AI experience with LivePerson"
What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...
Read more
HZ
Hazel Z
11/14/23
"The best AI experience with LivePerson"
What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...
Read more
HZ
Hazel Z
11/14/23
"The best AI experience with LivePerson"
What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...
Read more
HZ
Hazel Z
11/14/23
"The best AI experience with LivePerson"
What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...
Read more
HZ
Hazel Z
11/14/23
"The best AI experience with LivePerson"
What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...
Read more
AU
Anonymous User
11/12/23
"LivePerson will attend to your business needs with an exceptional assistance."
What do you like best about LivePerson? They are prompt and supportive of improving business strategies. What do you dislike about LivePerson? I have nothing to dislike but I may suggest a more improvement to Elpi may help search concerns with more ease. What problems is LivePerson solving and how is that benefiting you? LivePerson is helping with providing helpful assistance to our agents in terms of fast customer response.
AU
Anonymous User
11/08/23
"Reporting issue"
What do you like best about LivePerson? The Customer Successs Manager relationship What do you dislike about LivePerson? Some inconsistent messages/advice from different colleagues What problems is LivePerson solving and how is that benefiting you? Issues with reporting
IH
Ian Hajyzamanali
10/31/23
Absolutely appalling company to deal…
Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
IH
Ian Hajyzamanali
10/31/23
Absolutely appalling company to deal…
Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].