LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"I used LivePerson as a Customer Care agent"

What do you like best about LivePerson? I utilized the hot keys to keep working in a quick and efficient manner. What do you dislike about LivePerson? Sometimes LivePerson would disconnect abruptly which would affect the customer's satisfaction. Recommendations to others considering LivePerson: Test it first through a short demo to see if it meets your business goals. What problems is LivePerson solving and how is that benefiting you? We used LivePerson/ Live Chat to reach customers in a ...

"Great Agile Solution w/ Quick Launch. "

What do you like best about LivePerson? The best thing about this solution is that it allows you to be completely agile. Our ability to commit to changes quickly and efficiently and continue operations as BAU is a big win. What do you dislike about LivePerson? Real time analytics aren't deep enough. Permission roles could be more complex, allowing better access for groups without allowing "too much" access. Mobile experience not customizable enough. What problems is LivePerson solving and ...

"LivePerson review"

What do you like best about LivePerson? I like the fact that you can have canned responses. It really quickens how fast you can respond to a customer. Another nice feature is the fast keys. For example, if a customer comes on, I only have to click F2 to answer the chat and then I only have to click F3 to go to the next chat response. That way I don't have to click the buttons on the mouse every time. What do you dislike about LivePerson? I don't like the history feature. It always gives me ...

"Chat is where it's at"

What do you like best about LivePerson? I have used Live person for over 10 years! very easy to set up and use. What do you dislike about LivePerson? integration was tricky with CRMs and other databases but that was with our in house team What problems is LivePerson solving and how is that benefiting you? Sales and Customer Service

Live Person Sucks!!

They billed me in advance ($300) for three months service. I have not used their service even once. I sent them an email to cancel my account and refund my money. Meanwhile I tried to Live Chat with their rep. He directed me to a number to call for biking. The number does not respond - keeps ringing with no response. I tried several times. No response. Went back to live chat and requested they ask the billing dept to call me instead of me calling them. Send an email to billing was his ...

Place to go if you need to talk

Liveperson's live experts are excellent when you are in need of a shoulder to cry on at any time of day or night, and from anywhere around the planet. What is even better, not only do they lend a sympathetic ear but they give you advice that will help you pick yourself up and start on your own path toward recovery and healing. Excellent site for talking to counselors online.

very good customer service

Liveperson is a great way to get answers, great customer service, many different services offered!

Thank you.

Thank you for your help.

liveperson was better

IF THEY STICK WITH LIVE PERSON YES BUT KASAMBA HAD TO MANY PROBLEMS AND HALF THE TIME MY EMAILS DIDN'T GO THROUGH, OR WHEN I TRIED TO CLICK ON THE SITE ALL I KEPT GETTING WAS AN ERROR. AND ONCE OR TWICE WE WHERE CUT OFF. THE PEOPLE ON THE SITE ARE GREAT IT IS JUST THE WEBSITE THAT HAS TO MANY ISSUES.

Good website that offers soluntions to those unaware where to go to.

Have been visiting this website for a while and have began to get more and more attached to it. Like this website as you can be real self when talking to to an expert.