LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"Great tool for acquiring new leads"

What do you like best about LivePerson? LivePerson is a highly flexible tool with a lot of functionality that helps us in our lead acquisition efforts. What do you dislike about LivePerson? At times reaching support can be challenging. Seems to have downtime issues regularly. What problems is LivePerson solving and how is that benefiting you? Lead contact and acquisition efforts. This tool helps our prospects reach us in ways they are comfortable which in turn increases our lead conversion ...

"Pretty Standard Easy to Use Live Chat Program"

What do you like best about LivePerson? I liked the ease of use and understanding. It had nice customizability so that I could make it my own "station" of sorts. Clean appearance, even if it did feel a bit dated. What do you dislike about LivePerson? As usual, there will always be glitches with technical products. This seemed to have the typical amount. There would be issues with getting kicked out of chat if too many agents were logged in, which is true of most applications. The alert ...

"We use it as offline customer support "

What do you like best about LivePerson? Ease of use, ease of access to portal and billing information What do you dislike about LivePerson? No opinion- I am an account administrator Recommendations to others considering LivePerson: It is an easy product to use- competitive pricing, scalable product What problems is LivePerson solving and how is that benefiting you? Helps our clients reach someone off hours when they need an answer to a support issue and it is not phone answering hours

"Amazing tool for electronic communication."

What do you like best about LivePerson? Ease of use. The user interface is top-notch. What do you dislike about LivePerson? I wish it would run faster, can lag at times. What problems is LivePerson solving and how is that benefiting you? It has helped with quick connections with prospects.

"Reliable software"

What do you like best about LivePerson? LivePerson is a very powerful and stable product. What do you dislike about LivePerson? They haven't updated their app UI in AGES. It feels pretty dated and cumbersome. Recommendations to others considering LivePerson: Implement LiveEngage off the bat. Leverage the dynamic chat buttons. A/B TEST! What problems is LivePerson solving and how is that benefiting you? We are providing more leads to our sales reps through chat. We have been able to increase ...

"ggood"

What do you like best about LivePerson? Simplistic view and ease of use for the end usr What do you dislike about LivePerson? Limited reporting and not great to look at it What problems is LivePerson solving and how is that benefiting you? In system support contact and stretching our support team by allowing them to cummincate with multiple customers at one time instead of a 1:1 ratio

"Great Reporting Capabilities"

What do you like best about LivePerson? I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different options based on your company needs. For example, you can have agents select chats from the queue or you can have the chats automatically directed to the agent. We use the second option. It works ...

"Live Person is expensive but more than worth it...."

What do you like best about LivePerson? The Liveperson platform is market leading, it's capability has enabled the business I work for to complete over 800k chats across Sales & Service each month with minimal effort What do you dislike about LivePerson? The tool is expensive, but functionality means it's good value What problems is LivePerson solving and how is that benefiting you? Reduce call and email volumes - calls have been significantly and email has now been close see as a channel ...

"LivePerson Feedback"

What do you like best about LivePerson? LivePerson is very easy to use, user friendly and reporting information/available is very helpful! What do you dislike about LivePerson? A little archaic in the way it looks internally and additional reporting customizations should be available. Recommendations to others considering LivePerson: Great chat tool to start off with as it is easy to install, use and share with others -- in-house training. What problems is LivePerson solving and how is that ...

"Great Live Person Experience"

What do you like best about LivePerson? It allows customer to keep moving forward with their order while still asking any questions they may have. Instead of the alternative which would be to call in and interrupt their online experience. Liveperson lets customers have immediate access to customer service representatives which in turn makes the customer feel more comfortable. It also allows for phone lines to not be as busy for questions that can be answered online by representatives. What ...