8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 251-260 out of 309
AU
Anonymous User
07/31/15
"We utilize the tool on our website"
What do you like best about LivePerson? That it gives instant access to those needing immediate assistance with technical issues. We are able to limit the amount of time people are on the phones What do you dislike about LivePerson? nothing off the top of my head, as far as it has been used we have not had any pressing issues that I am aware of Recommendations to others considering LivePerson: It gives you a way to interact with customers in real time. It integrates with your website and ...
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AU
Anonymous User
07/28/15
"Using LivePerson as a Business Development Representative"
What do you like best about LivePerson? Live Person was ideal for creating/editing canned responses for automatic send out as well as re-assigning chats to other team members, What do you dislike about LivePerson? Very busy interface and wasn't the most user-friendly in terms of navigation. It was easy to push out links to web pages/PDF's as well as see what pages the prospect was currently viewing. Recommendations to others considering LivePerson: The interface isn't the most intuitive but ...
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AU
Anonymous User
07/21/15
"Was not that easy to use once it switched formats"
What do you like best about LivePerson? I liked the old platform the best. It was easy to use, and we were able to reach out quickly and easily to each prospect. What do you dislike about LivePerson? The new platform - Could not reach out to the client or prospect very easily. The campaign creation portion of the platform slowed down the process, and made it difficult to reach website visitors. The old platform made it easy to click on a specific user, and immediately begin a chat box with ...
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AU
Anonymous User
07/21/15
"My team used this product well. It helped with prospects."
What do you like best about LivePerson? I liked how easy it was for my team to interact directly with contacts. Served as a solid prospecting tool. What do you dislike about LivePerson? New format made it much more difficult to reach out to a prospect. Recommendations to others considering LivePerson: I would give this to your Sales Development team. What problems is LivePerson solving and how is that benefiting you? We are aiming to generate new business for our company. Being able to ...
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AP
Andrew P
07/21/15
"Decent platform, sub-par service"
What do you like best about LivePerson? The interface is very pretty, and the chat performs well. I love the mobile app that allows you to take chats on the road. The reports are not customizeable, but export pretty well to PDFs for easy reporting to management or representatives. What do you dislike about LivePerson? The onboarding, service, and support that I received from LivePerson left a lot to be desired.. The platform is pretty buggy, and many of the issues that we identified and ...
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AP
Andrew P
07/21/15
"Decent platform, sub-par service"
What do you like best about LivePerson? The interface is very pretty, and the chat performs well. I love the mobile app that allows you to take chats on the road. The reports are not customizeable, but export pretty well to PDFs for easy reporting to management or representatives. What do you dislike about LivePerson? The onboarding, service, and support that I received from LivePerson left a lot to be desired.. The platform is pretty buggy, and many of the issues that we identified and ...
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AZ
Andrew Z
07/20/15
"Intuitive, Quick and Simple"
What do you like best about LivePerson? Intuitiveness, Simple to use, Elegant design, easy to use. What do you dislike about LivePerson? I wish it could be a little cheaper and if we didn't have to pay for professional services to install it. Recommendations to others considering LivePerson: Live Person is the most powerful solution available in the market if you are considering a live chat platform to drive sales and engagement. What problems is LivePerson solving and how is that ...
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AU
Anonymous User
07/20/15
"Amazing tool for electronic communication."
What do you like best about LivePerson? Ease of use. The user interface is top-notch. What do you dislike about LivePerson? I wish it would run faster, can lag at times. What problems is LivePerson solving and how is that benefiting you? It has helped with quick connections with prospects.
PP
Pooran P
07/20/15
"Intuitive and Easy to use"
What do you like best about LivePerson? It's very intuitive and easy to use. The best part is I didn't have to train anyone from sales on how to use it and we have inside sales team globally. What do you dislike about LivePerson? The user experience on other devices like smartphones tablets is not as great as it's through the web application. Recommendations to others considering LivePerson: Great Product and service. If you are looking for an easy to use, cost effective and an engaging ...
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AU
Anonymous User
07/20/15
"Solid platform, left because of inability to download contact info"
What do you like best about LivePerson? Interface, customizability, multi-user support What do you dislike about LivePerson? Couldn't download contact information from chats after the fact, even after working with support What problems is LivePerson solving and how is that benefiting you? Engaging leads before they even convert; supporting existing customers
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].