LivePerson Reviews in July 2026: User Ratings, Pros & Cons

Beware of 90-day cancellation notice.

We have used LivePerson as our customer chat solution on our site for years. In the past year or so, we started encountering problems where their servers would have issues which ended up causing our site to load slowly or not load at all (We are an eCommerce company, we cannot afford to have our website unavailable to potential customers!) because they were requiring us to pull info from their server. When this happened, we were unable to contact support in a timely manner because the only ...

Beware of 90-day cancellation notice.

We have used LivePerson as our customer chat solution on our site for years. In the past year or so, we started encountering problems where their servers would have issues which ended up causing our site to load slowly or not load at all (We are an eCommerce company, we cannot afford to have our website unavailable to potential customers!) because they were requiring us to pull info from their server. When this happened, we were unable to contact support in a timely manner because the only ...

Good technology. Poor service.

We stayed with Liveperson for a couple of years because their live chat technology is pretty good. However, when you try to manage your account or cancel alltogether, it's another story. There is no account managament portal. You have to contact someone through live chat to make changes to your account. Apparently their cancellation policy is buried somewhere in their knowledgebase, but it's hard to find. So I ask them over live chat to cancel our account, and after they say they will ...

Good technology. Poor service.

We stayed with Liveperson for a couple of years because their live chat technology is pretty good. However, when you try to manage your account or cancel alltogether, it's another story. There is no account managament portal. You have to contact someone through live chat to make changes to your account. Apparently their cancellation policy is buried somewhere in their knowledgebase, but it's hard to find. So I ask them over live chat to cancel our account, and after they say they will ...

"Terrible company, terrible software, terrible service"

What do you like best about LivePerson? Nothing really. The company is terrible, and it's people are terrible. If there were a worst company award, it would likely go to these people. What do you dislike about LivePerson? Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me around and are ...

"An Intelligent Visitor Targeting"

What do you like best about LivePerson? (1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them. What do you dislike about ...

Tricked into additional months, hard to cancel, expensive

My experience with liveperson.com is pretty bad. They offered a 90 day trial period to decide if we need the service. The service is good tho, but really nothing a cheaper tool can't do as good as they do. At the end of the trial I wanted to cancel the subscription. They said I had a 90 day cancellation period and I had to pay for another 3 months. I feel tricked into this additional commitment. After I complained they agreed to refund 2 of the 3 months which would have been round about ...

"Review of LiveEngage"

What do you like best about LivePerson? Ability to create robust library of canned responses. Solid back-end reporting that allowed us to track revenue generated by our live chat associates. Easy access to recent transcripts on the associate level. Ability to limit number of concurrent chats per associates. What do you dislike about LivePerson? Associate-facing format is boxy and not very digitally ergonomic. Data pulled from CRM to provide complete view of the customer was buried in ...

Never sign up with them unless you plan to stay with them forever

I have to go through a nightmare to cancel with them now after several years. My journey is not yet over. May be their product is not bad, but I have a right to leave and at this step they spoil all my attitude towards them and make me share my opinion. First of all, they will not allow you to cancel from within the customer account. You can not cancel, you can not remove your card, you can not deactivate auto-charges. They ask you to join their live chat for this purpose. Second, their ...

"Sufficiently satisfied with this on a daily basis"

What do you like best about LivePerson? Lots to features, include geo coding that I like. What do you dislike about LivePerson? Not easy to implement and hard to manage. What problems is LivePerson solving and how is that benefiting you? Easy to engage with customer and API is great to implement