LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"Best Engagement Tool in the Planet"

What do you like best about LivePerson? From the ease of implementation into websites, to the amount of information that you are able to track how easy is for customer to use the tool. From a management perspective how you are able to set up the campaigns the freedom to create to your specifications and not whats provided. How well you can user the APIs to customize to all the way the reporting makes it easy to track data. What do you dislike about LivePerson? honestly I have not been able ...

LivePerson is great, SwayChat is better for the same cost

I love LivePerson, and it did a lot for our business. But we switched to SwayChat and haven't looked back. It has a far more modern design, doesn't damage our Google Pagespeed score, and it's 25% the cost (or less!) of LivePerson.

6 year customer but still stuck paying $300 in cancellation fees?

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying...."I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account managerI don't want to sound like a broken record but stay away from this company....lesson learned

6 year customer but still stuck paying $300 in cancellation fees?

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying...."I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account managerI don't want to sound like a broken record but stay away from this company....lesson learned

6 year customer but still stuck paying $300 in cancellation fees?

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned

6 year customer but still stuck paying $300 in cancellation fees?

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned

Honestly SHOCKINGLY BAD!

This company is full of absolute cowboys. So I spent over an hour trying to get the price to use their chat software through their only way of communicating with them which is not surprisingly live chat. They would not give me any indication of pricing at all. They arrange a demo with me at 11am UK time. I made it so clear, UK time which they agreed. So 11.05 UK time and I get on their chat again finding out where this demo is. To be sold oh no sir the agent meant New York time. Then ...

Honestly SHOCKINGLY BAD!

This company is full of absolute cowboys. So I spent over an hour trying to get the price to use their chat software through their only way of communicating with them which is not surprisingly live chat. They would not give me any indication of pricing at all. They arrange a demo with me at 11am UK time. I made it so clear, UK time which they agreed. So 11.05 UK time and I get on their chat again finding out where this demo is. To be sold oh no sir the agent meant New York time. Then ...

"dropped support of key features, deceptive EULA"

What do you like best about LivePerson? The ability to segment traffic and target visitors in different stages of the sales funnel. You can set up campaigns with almost any trigger points that you can think of. What do you dislike about LivePerson? The "upgrade" to LiveEngage (from LivePerson) dropped a number of key features. One feature we heavily utilized was direct linking to chat. Over time the platform has become a lot less stable with service interruptions occurring multiple times ...

"Poor experience - Would not recommend"

What do you like best about LivePerson? There old product work ok some of the time. What do you dislike about LivePerson? They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice was a major problem. It would have require us to drop several other IT projects to accommodate them. As a result, we ...