LivePerson Reviews in July 2026: User Ratings, Pros & Cons

Buyer Beware!

Buyer Beware!Pricing page does not exist. They lure you in with a $12/month offer for one agent. Features are limited with no proactive way of starting a chat with website visitors. Their Javascript code slows and bogs down your website.WORST OF ALL they make it impossible for you to cancel. Apparently they have a EULA contract somewhere on their website which is never shown when you sign up. Even though you pay month-to-month, they lock you into an annual auto renewal that gives you no ...

"LiveEngage"

What do you like best about LivePerson? I like that the consumer can see when we are typing and that we can see where they are from and what part of the site they are on. What do you dislike about LivePerson? I don't like that we are unable to toggle between both of our Live Chat systems to take multiple chats at this time. Recommendations to others considering LivePerson: No current recommendations to others considering LiveEngage What problems is LivePerson solving and how is that ...

"Live Engage"

What do you like best about LivePerson? I like that you are able to communicate with a company while working on something else. To me it is much easier than a phone call. What do you dislike about LivePerson? The only thing that I can say that I personally dislike is that you are unable to hear the tone of their response. Recommendations to others considering LivePerson: I think that this would be a great chat tool to have at any company. It is super easy to use and consumers seem to like ...

ZERO for Live Person!

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told ...

ZERO for Live Person!

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told ...

"Excellent and easy to use platform"

What do you like best about LivePerson? The platform is user friendly. It allows you to integrate HTML, which means that you can personalize the content to place in your website. Also, it comes with report tools within it, so everything is a click away. It is really fast and can be adapted to any website. Besides the reporting tools, it shows the website traffic in real time. LE is a complete platform! The customer service is available 24/7 and they're excellent. What do you dislike about ...

"Very responsive and easy to use"

What do you like best about LivePerson? Ability to see how many customers were online and click to see where they were navigating. What do you dislike about LivePerson? The layout got quite jumbled and difficulty to gauge who to track for each campaign. Recommendations to others considering LivePerson: Utilize the updates but keep up reading the changes. What problems is LivePerson solving and how is that benefiting you? We were wanting to calculate traffic per each new campaign we put out.

Untrustworthy and Unhelpful

When I contacted LivePerson today to request that they close our account, they told me they had a 90-day cancellation policy. My agency has used them for various clients for over 8 years and I've never heard of this. When I asked to speak to a manager, I was told he was in a meeting. When I asked for the email address or phone number of someone I could speak to about their cancellation policy, I was told they don't give out personal information. When I asked who handled customer ...

Untrustworthy and Unhelpful

When I contacted LivePerson today to request that they close our account, they told me they had a 90-day cancellation policy. My agency has used them for various clients for over 8 years and I've never heard of this. When I asked to speak to a manager, I was told he was in a meeting. When I asked for the email address or phone number of someone I could speak to about their cancellation policy, I was told they don't give out personal information. When I asked who handled customer ...

"It's easy to use to monitor reps' converstions with clients."

What do you like best about LivePerson? I primarily use it to audit reps at my job. I like that it's easy to search for specific agents at specific times. What do you dislike about LivePerson? I somewhat dislike the new format of the website. What problems is LivePerson solving and how is that benefiting you? I use LiveEngage to make sure reps are performing their tasks appropriately. I found that it makes it easy to perform my own tasks.