8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 181-190 out of 309
AU
Anonymous User
04/13/20
"Implementation and onboarding"
What do you like best about LivePerson? It is a good platform and if implemented correctly it could have been great for us. What do you dislike about LivePerson? The implementation process was from the start. The Implementation manager would not attend meetings or would be late, we did not launch on time and the functionality when launched sub-par. Recommendations to others considering LivePerson: Unless you have used LiveEngage in the past, I would not recommend to new users. There are ...
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DR
Daniel Rozenberg
02/25/20
Bad sales service
A guy named Tamir made a Demo with me , then he sent an email, and later on disappeared. I rarely come across with this kind of behavior in the business world. I now see the amounts of negative feedbacks, so I understand this is the way they run things there
D
Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
D
Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
D
Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
D
Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
E
Eldridge
02/09/20
Number 1 tool to connect with customers!
PROS: This app addresses certain needs of our business through its chat feature. We use it for online customer service and sales support. It helped us streamline our reporting and monitoring processes. CONS: Although it's functioning well, displaying chats can still be improved. I don't like the layout.
E
Eldridge
02/09/20
Number 1 tool to connect with customers!
PROS: This app addresses certain needs of our business through its chat feature. We use it for online customer service and sales support. It helped us streamline our reporting and monitoring processes. CONS: Although it's functioning well, displaying chats can still be improved. I don't like the layout.
CL
Casey Leloux
12/02/19
Horrible customer service
Horrible customer service. Working with these folks are impossible. Tried to cancel my account and I was "outside" of the 30 day billing notice that they trap you in. So, now I'm paying for a service that I don't use for another 6 months. BEWARE!!
DB
Darlene B
10/30/19
"This is a better way to connect "
What do you like best about LivePerson? It has helped my business with web visitors based on activities such as the part of the site they visit, how long they spend there and their previous interaction. What do you dislike about LivePerson? Takes awhile to maximize the benefits of live engage. Cannot prioritize chats. Can only be taken in order received. Higher priority messages are sometimes waiting, causing issues. What problems is LivePerson solving and how is that benefiting you? I can ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].