8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 171-180 out of 309
AV
Alberto Velasquez
04/28/20
My experience personally have been… flawless
My experience personally have been flawless, their support is always there, the tool always works, is user-friendly, I love my job thanks to them! And this is 100% true!
AV
Alberto Velasquez
04/28/20
My experience personally have been… flawless
My experience personally have been flawless, their support is always there, the tool always works, is user-friendly, I love my job thanks to them! And this is 100% true!
B
Brandi
04/28/20
Great Call Center Technology!
LivePerson is a great tool for chat and messaging in the call center environment. You always have access to knowledge articles and Tech Support if you need anything, too!
J
Jennifer
04/27/20
Our contact at Live Engage is always…
Our contact at Live Engage is always responsive
R
Ross
04/26/20
Quality Toolfor Digital Care Teams
The platform, itself, is top-notch. Overall, LivePerson has been an invaluable tool in our digital consumer care team's toolbox. The Pro's: - A breadth of useful features and tools within the dashboard - User-friendly navigation - The ability to pull reports - Constant introduction of new tools and features - Can handle a large volume of interactions - A dedicated support team The Con's: - More detailed/complex reports are difficult to pull - Reporting navigation can be difficult - Beta ...
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A
Alyson
04/26/20
Our sales agents enjoying using this…
Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!
AB
Andrew Burke
04/26/20
Overall very impressed, a few concerns.
Speaking for only myself, I have been very impressed by the quality of engagement and support that that LivePerson team has provided me. I have also been impressed by their commitment to continuous improvement through the rollout of new features as well as willingness to listen to our needs for future needs or custom functionalities. My only concerns are that the transition between the old and new features has sometimes been rocky and the knowledge base (which is generally very helpful) is ...
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A
Alyson
04/26/20
Our sales agents enjoying using this…
Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!
A
Alex
04/21/20
Truly innovative and game changing solution.
Great platform. No one else in the industry is doing the kinds of stuff they’re doing. Building a bot is tricky but they help you build it or they build it for you completely. Being in the retail industry, they’ve helped me scale sales related questions to help convert sales faster. In the past someone would email a question and we would reply next day, potentially giving an entire day for the user to find an alternative. Now we help right when and where they need help to close the deal faster.
A
Alex
04/21/20
Truly innovative and game changing solution.
Great platform. No one else in the industry is doing the kinds of stuff they’re doing. Building a bot is tricky but they help you build it or they build it for you completely. Being in the retail industry, they’ve helped me scale sales related questions to help convert sales faster. In the past someone would email a question and we would reply next day, potentially giving an entire day for the user to find an alternative. Now we help right when and where they need help to close the deal faster.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].