LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"The program works as advertised, but there are other programs out there at a fraction of the cost "

What do you like best about LivePerson? The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it. What do you dislike about LivePerson? After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account. What ...

Awful Customer Service!! No transparent pricing!!

We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said ...

Worst company I have ever dealt with

If it was possible, I would give the company a 0 star. For a company that does live chat, it is impossible to reach a live support person. After using them for two years, we decided to cancel our account. It took us two days chatting with the chat bot to finally reach a person to cancel account. Even then, that is just a request to an account manager. The account manager responded that we are on a yearly plan though making monthly payment, and that we have to give at least a 30 day notice. ...

"Good and seamless experience "

What do you like best about LivePerson? Connectivity is fast and easy to integrate What do you dislike about LivePerson? No customization of fields we can pass, only very few fields and those are too restricted in auth flow What problems is LivePerson solving and how is that benefiting you? LiveChat engagement for Customer Support

Terrible service

Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.

I want to rate it less but that was not an option

I want to rate it less but that is not an option! I hope I run across a CEO or executive for this company one day to explain just how aweful the service is! I hope for that, in the mean time I will employ actual employees at spirit to drop the service for salvation of actual paying customers as it is and will continue to hurt their brand... your product sucks and I ask you call me to have a civilized conversation about why and how you can improve it. Have at me I won’t budge on my opinion ...

Their operators are completely awful

Both of my companies were on LivePerson for nearly 3 weeks. In that time, they created more upset customers than simply not answering any messages at all would likely have done. Several times I worked to correct their operators from stating erroneous claims to customers about things as simple as what services our company does and does not perform but they could not even get that corrected. They failed to answer hundreds of customers messages and they even failed to send over leads they ...

Absolute joke of a company

Absolute joke of a company - no support no replies.. Waste of time. Wouldn't even try working with them, stay away. Cant get anything setup up apart from webchat which you can get fro free from anywhere. Stay away. I would give a minus rating if i could

This company is a total scam

This company is a total scam. The service is not what they promise. There is not support AT ALL!!... They charge way more of what you agreed. They make you sign a 12 month contract with automatic renewal and it is IMPOSSIBLE to communicate with them in order to cancel the contract, therefor they keep renewing and invoicing you. Please be AWARE ... DO NOT USE THEM.... YOU WILL REGRET IT...

"Gain traction with web visitors "

What do you like best about LivePerson? Visitors can contact you immediately from your website to increase customer interaction and sales. What do you dislike about LivePerson? The pop up can be hard to see at times. What problems is LivePerson solving and how is that benefiting you? Quickly respond to customer needs.