8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 161-170 out of 309
L
Lori
05/05/20
Our LP customer success team ...
Our LP customer success team of Safeer Islam and Brendan McNerney are very helpful and responsive. I have also recently had some live chat support sessions that were very helpful. My only real issue is with the reporting. I would like to be able to create and schedule my own reports. The Predefined Grids are useless if you ask me. They have no filtering capabilities and the results do not seem to match up to my other reports. I recently took a good look at the Performance Messaging Agent ...
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A
Andy
05/05/20
Very robust platform
I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
J
Jorge
05/03/20
The service is excellent
The service is excellent, the team ( both sales and customer support ) have an efficient way of resolving any matters presented. I have no complaints, I had some service issues in our beginnings but all of them have been addressed accordingly.
J
Jorge
05/03/20
The service is excellent
The service is excellent, the team ( both sales and customer support ) have an efficient way of resolving any matters presented. I have no complaints, I had some service issues in our beginnings but all of them have been addressed accordingly.
J
Jim
05/03/20
Customer support has been abysmal.
Customer support has been abysmal. I have: tier 3 # 01102504 which has been open for well over a week with no response from anyone tier 2 # 01104687 opened and said would be fixed in a day. now i keep getting messages, after a week, that you are trying to close it because I haven't responded. I have responded to every email! I also posted error messages I'm receiving into the ticket comments. At this point I am in limbo, cannot create any messaging engagements, or edit any of the current ...
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QA
Q. A. Henry
04/30/20
LivePerson Partneship & Support
Safeer has been, and continues to be a knowledgeable resource as we continue to learn and optimize our CTC efforts.
QA
Q. A. Henry
04/30/20
LivePerson Partneship & Support
Safeer has been, and continues to be a knowledgeable resource as we continue to learn and optimize our CTC efforts.
R
Rich
04/29/20
Great product!
Very easy to implement, functionality is great and the support is incredible! I highly recommend!
R
Rich
04/29/20
Great product!
Very easy to implement, functionality is great and the support is incredible! I highly recommend!
B
Brandi
04/28/20
Great Call Center Technology!
LivePerson is a great tool for chat and messaging in the call center environment. You always have access to knowledge articles and Tech Support if you need anything, too!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].