8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 151-160 out of 309
R
RT
05/10/20
Only issue is backend office slowness
Date of experience: May 11, 2020
M
Mika
05/09/20
We are a non-profit organization and LP…
We are a non-profit organization and LP allows us to use their excelent chat platform to chat with youth, men and women who suffer from the consequences of sexuall trauma.
M
Mika
05/09/20
We are a non-profit organization and LP…
We are a non-profit organization and LP allows us to use their excelent chat platform to chat with youth, men and women who suffer from the consequences of sexuall trauma.
K
Kathy
05/08/20
LivePerson has been a pivotal part of…
LivePerson has been a pivotal part of our operations for a few years now. I can't imagine any other solution doing what we are able to achieve today.
K
Kathy
05/08/20
LivePerson has been a pivotal part of…
LivePerson has been a pivotal part of our operations for a few years now. I can't imagine any other solution doing what we are able to achieve today.
N
Nayith
05/07/20
LiveEngage means serious conversations
LivePerson's conversational cloud allowed our company to provide outstanding customer experience by making efficient use of the customer’s data to offer made-to-measure interactions. LiveEngage is a platform designed for companies to achieve their true potential by engaging with a different set of tools that include automations (bots), AI to help you better and efficiently manage your contact centres as well to deploy customised conversations quickly. This is not a tool for those afraid of ...
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N
Nayith
05/07/20
LiveEngage means serious conversations
LivePerson's conversational cloud allowed our company to provide outstanding customer experience by making efficient use of the customer’s data to offer made-to-measure interactions. LiveEngage is a platform designed for companies to achieve their true potential by engaging with a different set of tools that include automations (bots), AI to help you better and efficiently manage your contact centres as well to deploy customised conversations quickly. This is not a tool for those afraid of ...
Read more
SA
Sameer Allana
05/06/20
Overall its a good experience with…
Overall its a good experience with LivePerson. My company has been using it since a decade now.. However, there are couple of reports which were good in LivePerson which in LiveEngage its chargeable. Like, login/logout time report. Also, we miss the feature where as an administrator, I can have option to logout a user if I want to. Certain reports and features are really great and meaningful. Support from Safeer is excellent, always available when needed. There are certain things which are ...
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J
John
05/05/20
Safeer does well for us and has become…
Safeer does well for us and has become the face of live person for our team. I'm happy with the service and responsiveness we receive.
T
Todd
05/05/20
My experience with LivePerson has been…
My experience with LivePerson has been great. My success manager has meet all my needs and offers solutions for my future grown and development.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].