8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 141-150 out of 309
M
Mark
05/12/20
Proactive and helpful
Have managed my companies relationship with LivePerson for a number of years now and have always found the various account managers to be incredibly proactive in their approach and extremely helpful when call upon. Would thoroughly recommend.
Y
Yaan
05/12/20
Thank you
Appreciate the superb support from your team.
Y
Yaan
05/12/20
Thank you
Appreciate the superb support from your team.
M
Michael
05/11/20
Great support when you need it
Support has been very good, whether it has been for small issues or assistance with features or reporting. The tool itself seems very scalable and allows you to build up from simple web chat and start to include things linked Facebook & Whatsapp as you develop.
A
Adam
05/11/20
Great system
Good, intuitive system. Always supply quick, helpful responses to emails.
A
Adam
05/11/20
Great system
Good, intuitive system. Always supply quick, helpful responses to emails.
S
Stanley
05/10/20
We have been engaging LivePerson for…
We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.
K
Kevin
05/10/20
Second to None Customer Experience with LivePerson
LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.
S
Stanley
05/10/20
We have been engaging LivePerson for…
We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.
K
Kevin
05/10/20
Second to None Customer Experience with LivePerson
LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].