LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"Legacy product and customer support"

What do you like best about LivePerson? Simple implementation and intuitive user interface. You don't need to be a genius to get started. What do you dislike about LivePerson? Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy UX. Their location services placed colleagues in the wrong ...

"Nice tool to boost your customer service"

What do you like best about LivePerson? Flexibility on how you can setup the system Mixture of AI and live chat support Easiness of setting up a bot What do you dislike about LivePerson? There is not a lot that I dislike. They are working hard on improving the tool. Sometimes it's hard to understand what's the "magic" behind AI Recommendations to others considering LivePerson: As always - have GDPR in mind! What problems is LivePerson solving and how is that benefiting you? Improved ...

"With E-Bot7 everyone can have a bot - and it's a fun experience too"

What do you like best about LivePerson? easy setup, nice integrations, continuous improvement of the platform, nice contacts, great insight into usage, help with troubleshooting, pretty soon the bot is functional, relies on quality data and structure of content You start to be really happy about every user question the bot answers alone. What do you dislike about LivePerson? learning mechanisms remain a bit intransparent, which leads to mistakes in training, interface needs some work (but ...

We had a rough time fixing some issues…

We had a rough time fixing some issues we had last fall but things have gotten much better. Good recovery.

Liveperson is our solution provider for…

Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app, and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes ...

Liveperson is our solution provider for…

Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app, and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes ...

Market Leader in Live Chat & Messaging

Great platform and functionality, excellent support and guidance and help in introducing new features to your current set-up. We wouldn't use anyone else, we have the highest standards of customer service and this platform allows us to deliver this!

Really great

Really great, easy to use and provides a smart and effective tool for Live Chat on our website. Very adaptable and lots of integrations available. We are currently building our Chat Bot and are impressed with the capabilities. The only reason I wouldn't give 5 stars is because they do charge for every tiny thing - including monthly charges for licenses, which cannot be shared and are required for non-agent activities such as chat bots. However I cannot fault the quality of the product and ...

Proactive and helpful

Have managed my companies relationship with LivePerson for a number of years now and have always found the various account managers to be incredibly proactive in their approach and extremely helpful when call upon. Would thoroughly recommend.

Market Leader in Live Chat & Messaging

Great platform and functionality, excellent support and guidance and help in introducing new features to your current set-up. We wouldn't use anyone else, we have the highest standards of customer service and this platform allows us to deliver this!