LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"Simplest AI solution yet discovered"

What do you like best about LivePerson? How is it possible that an AI solution is so simple and intuitive? Go check out e-bot7 and convince yourself! Our agents love working with the solution, it is so easy to handle, and the solution is used by the majority of our customers. What do you dislike about LivePerson? Process of exporting conversational data was faulty. Other than that, we did not experience other issues so far. What problems is LivePerson solving and how is that benefiting ...

"Powerful AI for customer service automation"

What do you like best about LivePerson? AI behind the platform of e-bot7 is powerful. Platform is quite intuitive and therefore quick to understand and easy to operate. Besides, use cases are very successful on our end so far and the support we receive from the e-bot7 team is great as they do really care and strive to lift our customer service to the next level. What do you dislike about LivePerson? There is nothing to point out here. We are happy with the solution so far, since our use ...

"Great chatbot solution, which is easy and flexible to handle"

What do you like best about LivePerson? With e-bot7 we offer our customers a further way to communicate with us. The tool is easy to handle for the agents and it was really simple to implement it on our homepage. The reporting shows many details and we learn a lot about our clients. The team of e-bot7 is very friendly, answers fast on our questions and has creative solutions and new ideas. We like, that they show us new usecases and services proactive. What do you dislike about ...

"Handy chatbot tool with competent and friendly support"

What do you like best about LivePerson? The possibility it gives us to manage simple and repetitive customer requests. Very good and friendly support. Easy to customize the look and feel. What do you dislike about LivePerson? The contextual dialog interface is tedious when creating or editing. Problems with alerts for new messages not showing up or not long enough depending on the browser. What problems is LivePerson solving and how is that benefiting you? Manage simple and repetitive ...

"Powerful solution to automate customer service"

What do you like best about LivePerson? e-bot7's solution exceeds our expectations. We do especially like the dashboard that provides insights on analytics, as well as the dialogue editor which is extremely easy to handle. In general, the AI is very simple and powerful. Absolutely recommend! What do you dislike about LivePerson? There is not really anything to mention. Some smaller issues have been solved by e-bot7 straight away. We were with a different vendor before; e-bot7 stands ...

"Intuitive technology making customer requests' handling easy"

What do you like best about LivePerson? After having tried different chatbots, we can tell that ebot7's solution is the one we like best: The interface is very intuitive as well as efficient; for instance, changing functionalities of the chatbot is simple and does not require technical knowledge. The e-bot7 team was super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onbarding ...

"Nice user friendly Chatbot Plattform"

What do you like best about LivePerson? easy to use. my business people are very happy with the ease of use What do you dislike about LivePerson? some more options, in first place for exporting complex workflows Recommendations to others considering LivePerson: easy to use, quick results for prototyping, perfect for FAQ Bots, bit unsatisfying in case you need complex solutions or different algorithm approaches What problems is LivePerson solving and how is that benefiting you? internal ...

"Chatbot solution that is easy to manage and use"

What do you like best about LivePerson? - During the last years that we are working together with e-bot7, the solution has been implemented with many different setups and configurations in our system environment. Using and training the bot is incredibly easy, even for non-tech employees. The support and commitment from e-bot7 is great and they shaped our chatbot journey from the very beginning. What do you dislike about LivePerson? - Initially, we had some issues with integrating the ...

"Customer Service Automation & Lead Qualification / Works very Well"

What do you like best about LivePerson? We have been using the e-bot7 solution for over 1 year now. The following points are very nice: - Easy to use interface and set-up - Very good understanding of the user intents - Ability to create multiple chatbots inside one organisation - Easy set up of complex automation dialogues - Integrated into various different channels Apart from the points above I really liked the following: - Quick and efficient support from the e-bot7 customer success ...

"Great Automation Software"

What do you like best about LivePerson? - Fast and easy to implement - Great UX and UI for our Support Agents - Algorithms understand the intents well - Agent+AI hybrid mode enables training during the operational use - Can be integrated into various channels What do you dislike about LivePerson? - We had one incident wehere we waited 26 hours for a reply. I know that this is not part of our pricing plan but would have been nice. After telling the team, they increased their ...