LivePerson Reviews in July 2026: User Ratings, Pros & Cons

"Boost your customer service through self-service"

What do you like best about LivePerson? There are several things to mention, here are the three most crucial ones for us: -Great collaboration with the Customer Operations team - we can always rely on effective communication, immediate support and decision guidance. -Easy and intuitive bot building platform - no technical knowledge is necessary for our agents. -Quick implementation of the solution in only 3-4 weeks of time. What do you dislike about LivePerson? So far, we have had a very ...

"If you are using Zendesk, go with e-bot7"

What do you like best about LivePerson? We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute ...

"Fascinating solution and customer support"

What do you like best about LivePerson? We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance. What do you dislike about LivePerson? In the beginning, there were a few issues with ...

"This vendor is highly recommended"

What do you like best about LivePerson? E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience ...

"A great vendor to work with"

What do you like best about LivePerson? My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor): -I can assure that e-bot7 always meets / exceeds our expectations -If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away -E-bot7 does also proactively give recommendations for further use cases. What do you dislike about LivePerson? There is not much ...

"The reason for satisfied customers"

What do you like best about LivePerson? The solution of e-bot7 was easy to implement (it only took us a few days) and the console is very intuitive thanks to the simple yet helpful features. We quickly realized that this is of great value for both our customers and agents. What do you dislike about LivePerson? We've only been on board for a few months and haven't encountered any problems yet. All good so far! What problems is LivePerson solving and how is that benefiting you? With e-bot7 we ...

"No more customer service without AI"

What do you like best about LivePerson? We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical ...

"Efficient complement of human agents"

What do you like best about LivePerson? -Very intuitive and easy to understand console. -Solution works perfectly with our customer service platform. -Available in different languages (great benefit for our multinational customers). -Chatbot learns automatically and does not need to be trained manually by our agents. All in all, very efficient solution that greatly reduces the workload of our human agents! What do you dislike about LivePerson? -Service was interrupted sometimes in the ...

"Flexible and scalable chatbot solution"

What do you like best about LivePerson? Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot: -Onboarding process: great and easy. -User experience: smooth and insightful environment, also for non-tech people. -Integrations: wide range of possibilities, works greatly with any internal system that we have. What do you dislike about LivePerson? Not every ...

"Elevate customer experience to a new level"

What do you like best about LivePerson? There are many things worth mentioning: -Console is straightforward and absolutely understandable for Customer Service Agents (no technical knowledge required). -Chatbot learns by itself (no manual effort required). -Great support from e-bot7 whenever needed (e.g., in case of technical issues). What do you dislike about LivePerson? We have experienced an issue with the chatbot sending out inappropriate answers in the very beginning, although the ...