9.3
Spot Score
LiveHelpNow Reviews in June 2026: User Ratings, Pros & Cons
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LiveHelpNow Reviews & Ratings
Spotsaas Editor’s POV
LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more
LiveHelpNow pros and cons
Outstanding customer service with quick issue resolution and great support staff.
User-friendly and easy to navigate, making it simple for users.
Limited customizations and features, making it challenging for newcomers without proper support.
Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.
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Showing 111-120 out of 168
AU
Anonymous User
03/12/18
" Live Chat review"
What do you like best about LiveHelpNow? Talking to clients is easy and very helpful. What do you dislike about LiveHelpNow?
KW
Kellen W
03/12/18
"Great Service and Value"
What do you like best about LiveHelpNow? Easabillity of using software and platform. Easy to implement on website. What do you dislike about LiveHelpNow?
JJ
Jordan J
03/12/18
"Helpful Tool"
What do you like best about LiveHelpNow? The translation tool works very well. I also like the details provided on the user, as well as the tracking feature so that you can see their page history, etc...
AU
Anonymous User
03/12/18
"Reliable, Customizable Live Chat"
What do you like best about LiveHelpNow? We've never had an issue with our service being down or problematic. What do you dislike about LiveHelpNow?
JK
Justin K
03/12/18
"Great Product. Great Service. Always Growing"
What do you like best about LiveHelpNow? The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline
AU
Anonymous User
03/12/18
"Been a customer since 2012 and have seen great changes and not-so-great..."
What do you like best about LiveHelpNow? The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of canned analytical reports available and the pop-up tab is a hugely popular feature.
AU
Anonymous User
03/12/18
"Usability and Data"
What do you like best about LiveHelpNow? LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.
AU
Anonymous User
03/12/18
"A good basic webchat system"
What do you like best about LiveHelpNow? When we have a question their live help is right there and quickly resolves any problems we have. And if they can't? We get a phone call within an hour to talk us through the issue.
AU
Anonymous User
03/12/18
"Happy to say that LHN has been our chat solution for over 7 years"
What do you like best about LiveHelpNow? It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the input we've provided.
AU
Anonymous User
03/12/18
"Best bang for your buck"
What do you like best about LiveHelpNow? I like the fact that it can be browser based since being swallowed by a large corporation limits us to specific software.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].