LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"LiveChat user "

What do you like best about LiveChat? I like how you not only get a pop up when you are chatted back, but there is also a pinging sound that notifies you of a chat if you are multi tasking on your computer. The windows are the perfect size to hold a conversation, without it being too intrusive on your computer. What do you dislike about LiveChat? I don't like when you press enter that it automatically sends your chat. Sometimes I like to send a long chat with spaces in between paragraphs, ...

"Great for Lead Generation"

What do you like best about LiveChat? We are able to engage with people who may not fill out a form on our website. We can also help existing customers with their questions. What do you dislike about LiveChat? Sometimes if I log out, I get an error when I try to log back in. Closing the app in the task manager and relaunching it takes care of the issue. What problems is LiveChat solving and how is that benefiting you? We have been able to generate qualified leads from our B2B website from ...

"Best LiveChat Provider... Keeps Getting Better"

What do you like best about LiveChat? It has an amazingly simple interface on the admin (setup) side, the live chat operator side AND the customer side. It is easy to get started - and to refine your setup - even if you have never done it before, and the training required to operate it is minimal. What do you dislike about LiveChat? I have not found anything I dislike about LiveChatInc. Recommendations to others considering LiveChat: If you need a live chat SAAS for CS, look at LiveChat ...

"LiveChat is so easy to integrate and even easier to use. AND their support team is super responsive!"

What do you like best about LiveChat? The ease of use and how super fast i can get a support member on demand. I've personally never had a bad experience with Livechat. Also my Support Hero was Daniel Zieliński. What an awesome guy and they should give hime a raise in $$ and Title ASAP! What do you dislike about LiveChat? If there was an issue, which i've never personally encountered, but if i was forced to say what was wrong, i'd say the lack of docs. But really you can access a support ...

"Simple to use and amazing support"

What do you like best about LiveChat? I love that it is really intuitive to use and it is easy to set up and train new users What do you dislike about LiveChat? It can take a while to learn how to get the reporting information right. You really need to look at their helpful user guides. Recommendations to others considering LiveChat: Ensure you take a good read of their knowledgebase to ensure that you get the most from the app. What problems is LiveChat solving and how is that benefiting ...

"LiveChat in Call Center Atmosphere/Customer Service Capacity"

What do you like best about LiveChat? The accessibility and variety are two things I enjoy the most. It can be accessed anywhere with internet. It can also be logged on by multiple users simultaneously. By variety, I mean there are many customization options available in the software. I have yet to explore a lot of them, but I know they're there just by my few navigational trips around the software to explore. What do you dislike about LiveChat? I don't particularly dislike anything. I ...

""Live-Chat" Review"

What do you like best about LiveChat? Since this was used in our busy call-center, it was most beneficial during our high volume seasons. This system is quick and easy to use on the customer's end so it reduced call volume and well as helped us quickly resolve customer issues. What do you dislike about LiveChat? There weren't many things to dislike. However, the platform/layout did look a nit out-dated, Live-Chat worked just fine. What problems is LiveChat solving and how is that benefiting ...

"Clean and Simple, but Packs a Punch"

What do you like best about LiveChat? Very clean, easy to read interface. Simple to use. Easy to manage multiple chats. What do you dislike about LiveChat? It's a bit clunky and large. Not very customizable. What problems is LiveChat solving and how is that benefiting you? Helping customers with issues. Easy access for customers all over the world.

"Nice application"

What do you like best about LiveChat? Easy to use, nice interface. Gets the job done. What do you dislike about LiveChat? Nothing I can think of to complain about. Recommendations to others considering LiveChat: I would suggest looking at a few options but definitely consider LiveChat as one of them What problems is LiveChat solving and how is that benefiting you? Easily engage with customers. Cost effective.

"Great Webchat Software for Novice Site Owners"

What do you like best about LiveChat? Ease of back end usage and front end design. Also - easy to train staff to use product. What do you dislike about LiveChat? Not as customizable (design wise front-end) as it could be. Occasionally intrusive to regular site visitors as it popups a little too big sometimes. Doesnt have auto-turnoff incase employees leave for the day and forget to log out. Recommendations to others considering LiveChat: One of the best live-chat based web software programs ...