LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"User-friendly and good working live chat"

What do you like best about LiveChat? - how simply to use it is - you can see what people are typing so you can prepare your answer before they send it - there is an app for Mac What do you dislike about LiveChat? I didn't find anything what I would dislike so far :) What problems is LiveChat solving and how is that benefiting you? Surprisingly LiveChat helped us to get even leads and we always know when something is not working on our website as people tell us.

"Great product"

What do you like best about LiveChat? It's easy to transfer conversations within the different departments of our company. Some customers will ask Customer Service questions that we are unable to answer and the chat can be quickly transferred to our sales team. What do you dislike about LiveChat? I do not like that it times out after five minutes. I can definitely see how this could benefit other companies who use live chat but for Quarles, sometimes it is not enough time for our customers. ...

"Great Customer Support Communication Tool!"

What do you like best about LiveChat? The predictive text, the real time communication and engagement it allows with my customers and community. What do you dislike about LiveChat? Sometimes there are log in problems which stop my team from being able to log in for hours at a time. This makes the tool frustrating to use at times. Recommendations to others considering LiveChat: Try it, it's very useful. What problems is LiveChat solving and how is that benefiting you? Customer communication, ...

"A useful form of instant messanger"

What do you like best about LiveChat? It can be integrated into our website, the interface is simple and easy to follow, I can see when the other person is typing so that I know they are still there. What do you dislike about LiveChat? The interface is far too large; it would be better to have a version that can be slotted into the side of the screen so it can be always open. The corner pop up dialogue box is also irritating, as it will not disappear unless I close it. What problems is ...

"Always there for us "

What do you like best about LiveChat? Seamless integration with ZenDesk. Easy to use and always working. Our team was able to set this up easily and use with the entire group. We love using Live Chat every day What do you dislike about LiveChat? I have really had no issues with Live Chat. The only issue I come across is the problem with password resets attributing to the right email address. What problems is LiveChat solving and how is that benefiting you? Helps us provided great support to ...

"Easy to use Live Chat facility "

What do you like best about LiveChat? Ability to customise the Live Chat screen to your own colours and add your own company logo onto the chat screen. What do you dislike about LiveChat? The administrator screen (for answering chats) isn't the most flexible of screens when being used by multiple users. It doesn't give as much information as would be desired and you cannot pop the chats out of the screen. What problems is LiveChat solving and how is that benefiting you? Our customers now ...

"Helped us Generate Leads via Greetings Feature"

What do you like best about LiveChat? Following features I loved: 1) Greetings: I have set up almost 15 greetings on the website. We have different services and I want to make sure that If a users spends good amount of time understanding it, I ask him if he would like to talk with us. A prompt invitation has helped us generate leads. 2) Ability to ask for names and emails before the chat start - most of the time, people are reluctant to share their emails, but when asked upfront by software ...

"LiveChat offers a way to reach our key target audience - where they are at right when they need us"

What do you like best about LiveChat? I like being able to connect with parents and students while they are investigating our web site. Being able to answer their questions right when they have the question is phenomenal. The ability to add a new contact to our CRM is exactly why we decided to connect with use Live Chat. Now instead of wondering how many "stealth applicants" we may have this year we are working on excluding this idea of a "stealth applicant" by connecting students and ...

"Live chat worked wonders!"

What do you like best about LiveChat? This way of handling customer service is almost instantaneous. Whenever a client using the software has a question, a single click is all it takes to connect with an agent. And that’s fast! What do you dislike about LiveChat? The newer look took a little time to adjust to and we were not big fans of the new look as we preferred the old style! Recommendations to others considering LiveChat: You will not be disappointed! Give it a try. What problems is ...

"Great Chat Tool"

What do you like best about LiveChat? LiveChat is really easy to use and gives my team a great way to reach customers fast. What do you dislike about LiveChat? I can't think of any complaints I have. What problems is LiveChat solving and how is that benefiting you? LiveChat makes it easy to answer customer questions quickly as they are on our home page. It is also very simple to transfer the customer over to the support team if necessary.