LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Extremely Helpful!"

What do you like best about LiveChat? The ease of use, it's pretty intuitive to use and I love being able to send/receive files through it. What do you dislike about LiveChat? Sometimes we do miss chats or chat requests and haven't figured out how or why What problems is LiveChat solving and how is that benefiting you? We have increased our sales by being able to help more clients at a faster rate, answer questions very quickly, guide clients in the right direction without having to take up ...

"So far so good"

What do you like best about LiveChat? Simplicity, design, customer service, chat What do you dislike about LiveChat? mobile app - it's not working properly & it crashes a lot What problems is LiveChat solving and how is that benefiting you? Software issues

"Simply the best!"

What do you like best about LiveChat? The Live Chat Inc module is so easy to embed in any website. I did alot of research and actually paid to try other programs as well and nothing came close to the simplicity of Live Chat, inc. The mobile apps work every time, and in our company we can't afford to miss a connection with a client who needs support. We trust Live Chat, Inc and have been using them for a few years without issues. What do you dislike about LiveChat? Nothing. All the way ...

"Live Chat - Great support - Great Product"

What do you like best about LiveChat? Simplistic interface and a great customer service. The ability to see the location of where someone has come from and the habits they have across the site. What do you dislike about LiveChat? It would be great to have more options and skins which are fully customisable. would be great to have the software integrated into call tracking and lead tracking software as well as Microsoft CRM. At the moment it seems like a stand alone plug in which isn't ...

"We have been using it forever and will continue to do so"

What do you like best about LiveChat? its simple to use, installation was extremely easy. The fact that i can see what my clients are typing:D What do you dislike about LiveChat? there is nothing much that i can write here. The product is pretty much flawless. Recommendations to others considering LiveChat: Just use it, its of great help to your business no matter what you are selling or doing, whether it is technical support or or it sales lead generation. What problems is LiveChat solving ...

"Does what we need. "

What do you like best about LiveChat? Easy to use, great support, and it integrated flawlessly. What do you dislike about LiveChat? In the beginning desktop application updates we painful but the last couple have gone well. What problems is LiveChat solving and how is that benefiting you? We just need to in reach web customers and we have been able to do so.

"It's been extremely helpful for our customers."

What do you like best about LiveChat? Ability to help customers without them calling, seeing what page the customers are on. Geolocation. What do you dislike about LiveChat? Wish there was a bit more customization or ways to customize it for different websites using the same customer support team. Also, I signed up as an affiliate but was unable to receive credit because my client didn't use a specific promo. That was annoying as I don't want to force my clients to go "through" me. What ...

"Easy implementation of livechat!"

What do you like best about LiveChat? Easy implementation across multiple sites; Integration with Desk.com works relatively easily; Allows us to stay in touch with our customer base. What do you dislike about LiveChat? The only poor experience I've had to date is in implementing automatically completed pre-chat surveys based on our application's user data (thus reducing friction for the user, negating the need to enter data we already have on them in our system). What problems is LiveChat ...

"Brilliant way to communicate"

What do you like best about LiveChat? Easy to communicate, especially with those that have a different first language to ours. What do you dislike about LiveChat? Would like to see more eye catchers etc. The word CHAT in New Zealand has negative connotations so it would be good to see eye catchers without this word. Recommendations to others considering LiveChat: Go for it! Brings new customers every week. What problems is LiveChat solving and how is that benefiting you? Communicating to ...

"Simple, reliable, high quality"

What do you like best about LiveChat? Simplicity. The product is very simple and satisfying to use. What do you dislike about LiveChat? Nothing really. All my experiences with the product are very positive. What problems is LiveChat solving and how is that benefiting you? Simple and efficient communication with clients. Faster than email and more comfortable than phone.