LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Ease of use"

What do you like best about LiveChat? Extremely nice and clean web interface that works perfectly. There is also a little software for Mac or Windows. The only real advantage is that you can set a specific time after which the tool goes offline when you show no activity. Signup is easy with no credit card required Customer service is exceptional as well. Definitely would recommend this to everyone! Ease of having the ability to chat with customers whenever. Administrator access is great as ...

"Helpful for engaging prospects who visit your website"

What do you like best about LiveChat? I like how easy it seems for website visitors to begin having a conversation with someone at the company. As a user, I also like having canned responses saved. What do you dislike about LiveChat? If anything, I might prefer that the chat box not pop up right away when visiting a page on the site. Instead, maybe it could be visible enough for someone to access it if they have questions, to avoid people feeling like that have to answer your question and ...

"Excellent tool to qualify my leads"

What do you like best about LiveChat? Very user friendly tool, I and my other 4 operators easily can talk with our prospects and qualify leads just using canned responses. After start to using Livechat in my Landing Pages and website the conversion rate improves by 10%. What do you dislike about LiveChat? Nowadays all data collected through conversations using Livechat are manually added in my CRM, would be interesting create more integrations to add additional information on external ...

"Great chat with ton of customization possiblities"

What do you like best about LiveChat? ✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them What do you dislike about LiveChat? ✗ Little bit confusing dashboard Interface wasn't very intuitive for me but after some hours of exploring it, I got used to it and now I know where to look for certain things. It is a bit confusing that all settings is ...

"Live Chat"

What do you like best about LiveChat? Live Chat is easy to use and ease to teach people how to use. I like the available data, but would love to know more about visitors to our website. What do you dislike about LiveChat? I do not know who (name, company name, and/or email) is on my website. I'd like to know in detail whose visiting. Recommendations to others considering LiveChat: This product is ease to use and manage in comparison to all the other website platforms we use for digital ...

"Saas Support must have"

What do you like best about LiveChat? I love that I can quickly set myself to away and control how many chats I get at a time. The queued visitors alert is also super helpful in letting you know that customers are waiting. What do you dislike about LiveChat? I sometimes have to reset the salesforce ticket creation login, and it's a pain. What problems is LiveChat solving and how is that benefiting you? Our customers prefer being able to speak to someone in realtime, chat helps us meet that need.

"Provide a better experience to your customers with LiveChat!"

What do you like best about LiveChat? LiveChat support itself is very responsive. My agents love the queuing functionality. I love the proactive pings based on user critiera What do you dislike about LiveChat? A more robust SFDC integration would be great What problems is LiveChat solving and how is that benefiting you? Faster support time to resolution. 60% of our support is handled via LiveChat

"Great Insight at Reasonable Cost"

What do you like best about LiveChat? The LiveChat feature allows real time insight into your website traffic as an added bonus to the ability to engage customers. Being able to see what pages your potential customer is browsing and for how long helps prepare customer service representatives for their interactions. What do you dislike about LiveChat? I would like to see some improvement in the desktop application and being able to have customized fields re-appear without having to rearrange ...

"Rock solid service!"

What do you like best about LiveChat? I like their responsibility, innovative approach, coordination with customers, commitment in helping us to improve our service through LiveChat. What do you dislike about LiveChat? They are always working on improvements, I really can't say I dislike something... What problems is LiveChat solving and how is that benefiting you? HomeExchange.com is a web based platform with almost 70 000 members and growing every day. Relationship with our members is ...

"Great product with great support at a great price. "

What do you like best about LiveChat? There support team is top notch. Like up there with major companies like Amazon and Quickbooks. What do you dislike about LiveChat? Feature sets keep changing and certain features that are great fit for our business are disappearing. Recommendations to others considering LiveChat: Make sure to have a developer who understands APIs and can program the LiveChat API properly. This is very necessary when trying to make or procure BI based on livechat data ...