LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Could not be better, we are very satisfied, a bit expensive but great product"

What do you like best about LiveChat? Its just a tool we use very much, its easy to use and our customers love it What do you dislike about LiveChat? The price, I believe that it should be charged per chat, its not fair Im paying the same as some company who talks to 200 customes a day, I talk to 3 or 4, they are super important but still very few. Should be a different billing system Recommendations to others considering LiveChat: Its worth to do it, will help your business very much What ...

"Live Chat is amazing!"

What do you like best about LiveChat? I like the options that Live Chart offer with the ability to set so many chats per operator and also the ability to screen share. What do you dislike about LiveChat? There is not much I dislike about this program except that I wish it linked to other ticketing systems, such as Team Support to prevent needs of copy/paste. Recommendations to others considering LiveChat: This program can interface with other programs like Salesforce, too. What problems is ...

"Livechat experiencie"

What do you like best about LiveChat? Simplicity. Implementing Livechat was a breeze. What do you dislike about LiveChat? The desktop app. I opted to uninstall it. What problems is LiveChat solving and how is that benefiting you? Fast problem solving with our customers and reduce the number of telephone calls.

"Performance based "

What do you like best about LiveChat? The system give you the info on what customer's are looking at the page on real time with which countries they belong to with time zone I think that's astonishing! What do you dislike about LiveChat? Dislike as such I didn't came across as such Recommendations to others considering LiveChat: Yes absolutly What problems is LiveChat solving and how is that benefiting you? It basically providing customers with product info what they required to go ahead on ...

"Excellent Product"

What do you like best about LiveChat? Very stable, consistent, and easy to use. What do you dislike about LiveChat? Nothing that I can think of off of the top of my head. What problems is LiveChat solving and how is that benefiting you? It has helped with sales volume and interaction

"Live Chat -- great product to boost sales on your website"

What do you like best about LiveChat? Live Chat is an excellent software that allows your website to convert more. We are using Live Chat on our website as Sales and Support to our customers. What do you dislike about LiveChat? I don't like the mobile version of Live Chat, that's the reason we disabled it. On mobile Live Chat becomes a second layer of the website, which is not a good practice. Recommendations to others considering LiveChat: As always do your research. Once your do your ...

"The Best Live Chat Software"

What do you like best about LiveChat? Ease of use and superior management system. The look and feel of the chat client is modern, intuitive and easy for website visitors to use. What do you dislike about LiveChat? We do not dislike anything about Live Chat Inc. We have been using the service for many years for many of our companies - we wouldn't look anywhere else. It would be handy to be able to perhaps have an option to generate a "screen" where a visitor is tracked and custom variables ...

"A very valuable tool for modern marketing, selling, etc."

What do you like best about LiveChat? I can see what part of my website that they are on. By using that I can invite to a chat and personalize it to what they may need. What do you dislike about LiveChat? Its not that easy to use on a phone. A lot of customers use phone these days or tablets. What problems is LiveChat solving and how is that benefiting you? We are pulling in people that are just window shopping. They are curious and then our Livechat agents are very personable and a delight ...

"Very good"

What do you like best about LiveChat? I feel the customers have easy access to asking questions What do you dislike about LiveChat? I've tried to write up responses and save them so I don't have to re-type them each time a customer comes to the site. I have specific questions I ask each time and I know there is a way to save these and then just click on to add to a reply to a customer. What problems is LiveChat solving and how is that benefiting you? We are a international moving company. ...

"LiveChat is a good, growing customer communication service."

What do you like best about LiveChat? I like the plugin to share information between LiveChat and Salesforce--the primary CRM at our organization, What do you dislike about LiveChat? I do not like that LiveChat kicks a conversation to another representative after a few minutes of non-response. I have an auto-response set up when a customer first chats in. Sometimes it takes the customer a few minutes to type and send their inquiry, and by the time I have a chance to respond, it gets kicked ...