LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Amazing Product"

What do you like best about LiveChat? Great product, very intuitive. Staff are always helpful & help guide is actually helpful. We love receiving updates & emails on different topics on how to improve sales/guest experience etc. We receive great feedback from guests as well. What do you dislike about LiveChat? Haven't found anything yet! What problems is LiveChat solving and how is that benefiting you? Online help for guests making accommodation bookings, converting questions into sales ...

"EXCELLENT SERVICE"

What do you like best about LiveChat? Toda conversación se archiva, a todo se le puede poner un tag y los reportes son excelente What do you dislike about LiveChat? Solo aceptan Paypal con mínimo de 5 asientos Recommendations to others considering LiveChat: TECHNICAL SUPPORT GREAT, SAFE CONNECTION What problems is LiveChat solving and how is that benefiting you? Comunicación con clientes externos, cualquier dia y hora

"Livechat"

What do you like best about LiveChat? Ability to watch customer type before hitting enter What do you dislike about LiveChat? The amount of spam that comes through on the platform. Not your fault, but wish there was a way to combat this. What problems is LiveChat solving and how is that benefiting you? -

"Excellent service !!"

What do you like best about LiveChat? LiveChat is the best company ever providing chat platform , people who work behind scenes are always wanting to hear from you and so helpfull solving questions :) The platform never shuts down , it's perfect because it has everything I was lookgin for !! What do you dislike about LiveChat? Nothing , eveything is very good with this service :) Recommendations to others considering LiveChat: If you try it , you'll love it !! What problems is LiveChat ...

"Live Chat Review"

What do you like best about LiveChat? 1) It is easy to use 2) Canned responses 3) I can see where the person is located, the web browser they are using and the OS of their computer/smart phone (It is kind of creepy I will admit) 4) Chats are archived so I can go back for info if needed What do you dislike about LiveChat? I have not ran into anything I did not like. A useful feature that could be included to make things better would be the ability to let the customer screen share so I am ...

"I like the Live Chat aspect but grouping with Twillio I have to Re Boot Browser OFTEN !!"

What do you like best about LiveChat? I can get Info for around the world quick and get a lot of what they want to do wit and send them what they need. to get the process started. What do you dislike about LiveChat? I can't actually Talk to someone like on the phone to get a better sense of what they really want. What problems is LiveChat solving and how is that benefiting you? That is not a Question I can answer.

"I like the Live Chat aspect but grouping with Twillio I have to Re Boot Browser OFTEN !!"

What do you like best about LiveChat? I can get Info for around the world quick and get a lot of what they want to do wit and send them what they need. to get the process started. What do you dislike about LiveChat? I can't actually Talk to someone like on the phone to get a better sense of what they really want. What problems is LiveChat solving and how is that benefiting you? That is not a Question I can answer.

"Amazing product!"

What do you like best about LiveChat? Livechat offers a great opportunity to add a personal touch into communication with a customer. All our customers are simply impressed by the service that we provide via Livechat. The conversion rate throguh this tools is almost 35%, which leaves any other tools far behind. Our customers like that fact that they do not need to use a phone to contact us. Even if our livechat is disabled they can still send a question using the form and receive a quick ...

"Great live chat product. "

What do you like best about LiveChat? The simplicity of the platform and its price point. What do you dislike about LiveChat? Lack of easy and automated xml integration with my crm Recommendations to others considering LiveChat: Sign up and start converting traffic! What problems is LiveChat solving and how is that benefiting you? Converting mid funnel buyers browsing our site into appointments and leads

"Easy but does a lot"

What do you like best about LiveChat? Live Chat is super easy to implement but still does a lot. What do you dislike about LiveChat? I've had some issues transferring chats between users, could be operator error though. What problems is LiveChat solving and how is that benefiting you? It is quick, easy way to connect with both customers and prospects to offer real-time answers.