LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Great Software, Great Uses!"

What do you like best about LiveChat? I like that live chat is inuitive, userfriendly and helps us connect with customers. I like that user support is always on hand, 24/7 in the instance that I get stuck or need assistance. I love that any issue I've had is always followed up with an email to ensure my problem was resolved. What do you dislike about LiveChat? There's nothing in particular I dislike about LiveChat! What problems is LiveChat solving and how is that benefiting you? I ...

"Keeping customers inside my brand enviroment."

What do you like best about LiveChat? Live chat enables me to connect to my websites visitors in a much more friendly environment whilst keeping them in my brand environment. What do you dislike about LiveChat? More implementations with third party eCommerce platforms would always be helpful. Recommendations to others considering LiveChat: Make sure you hire third party companies to assist with implementations. Just shoving live chat on your website and speaking to every single visitor will ...

"Livechat review"

What do you like best about LiveChat? I like the consistency on how this app performs and functions. I also like the features that it offers to create shortcuts, etc. What do you dislike about LiveChat? Can't think of anything. I am happy with it. What problems is LiveChat solving and how is that benefiting you? Pricing question, and product availability.

"Very good"

What do you like best about LiveChat? Usability, is easy to use, the installation process, the layout, the customization. What do you dislike about LiveChat? Reseller program, the benefits are not great, and the program should has something to keep the client with us for long time, something like the client prefer to stay with us and not to buy it directly to you, or if the client decide to leave us as a partner, get more expensives prices. Tools that help us keep clients. . Recommendations ...

"Happy user of the live chat application and mobile solution."

What do you like best about LiveChat? User friendly and strong tool to get new business... I'm using the app as well and this gives you a lot of info. What do you dislike about LiveChat? When booting up my system I get an error message, I have worked with live chat tech people to solve this but no result. Recommendations to others considering LiveChat: try it,... Also the mobile app.. Switch of the posibilty to get a message when users visit your website otherwise you get crazy.... :) What ...

"LiveChat"

What do you like best about LiveChat? Our company has used this application for about a year now. It is really intuitive, simple and requires very little attention. Comparing to other apps on the market, this is the biggest bang for the money, really good value. What do you dislike about LiveChat? It is hard to find negatives, but perhaps a translation module could be helpful. Other than that, the rest is a one positive experience. Recommendations to others considering LiveChat: We found ...

"LiveChat is great tool"

What do you like best about LiveChat? The simplicity and intuitiveness of use. We didn't have to do much to implement it to our application and our website. It looks very clean and well for both - customers and agents. What do you dislike about LiveChat? I didn't find anything to be honest. LiveChat fits our needs pefectly What problems is LiveChat solving and how is that benefiting you? We use LiveChat for two purposes - customer service and pre-sales. People who are interested can chat ...

"A great Live Chat tool I have used across several roles"

What do you like best about LiveChat? Ease of use and customizability of the popup What do you dislike about LiveChat? Not Much! I'm very happy with the service and have not considered any others Recommendations to others considering LiveChat: Go for it - you won't be dissapointed What problems is LiveChat solving and how is that benefiting you? Customer care and support. Better engagement with Customers.

"excellent chat tool that works seamlessly between devices"

What do you like best about LiveChat? canned response flexibilty, and inter-device operation What do you dislike about LiveChat? not being able to force a vistior to re-engage with a closed chat, to re-start the chat, as a user leaving a page seems to shut it down. People are invariably rude or impolite, and shut down chats while I'm typiing answers, which is ineffective. What problems is LiveChat solving and how is that benefiting you? we use it to articulate special offers, and it works ...

"Perfect"

What do you like best about LiveChat? I like the best the API, ease of use, number of functions What do you dislike about LiveChat? I dont see any things that I deslike, there is a helpful team in Livechat that is always very listening to the feedback What problems is LiveChat solving and how is that benefiting you? outsourced customer services