LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"My problems solves"

What do you like best about LiveChat? All the features that makes my job easy and quickly What do you dislike about LiveChat? Nothing for me until today is a perfect tool Recommendations to others considering LiveChat: That read all the instrotions to use all the features to the next level What problems is LiveChat solving and how is that benefiting you? All the solves to my costumers

"We love LiveChat but it could use some tweaking for us. (non-profit)"

What do you like best about LiveChat? What I like best is the support. It is the best support I have ever used. The team is friendly, efficient, knowledgeable and quick to respond. We like the ease of use as well and the ability to integrate it as needed with web hooks and the API. What do you dislike about LiveChat? It's not "perfect" for a non-profit dealing with folks that are suicidal, depressed, struggling with mental health issues. We need to keep our agents names anonymous, and so we ...

"Best live chat Tool ever"

What do you like best about LiveChat? It is highly customizable and quick responses with predefined answers. What do you dislike about LiveChat? It is expensive but worth every penny Mexico. Recommendations to others considering LiveChat: It is very fast and have nice apps. What problems is LiveChat solving and how is that benefiting you? More sales in my eCommerce.

"Excellent and easy app for direct connection with your prospects!"

What do you like best about LiveChat? From easy signup, clean interface, variety of customization options, multiple users feature, to its reporting tools - LiveChat is a really good value for money application, worth recommending! What do you dislike about LiveChat? The software is hands down one of the leaders in it's category and there is not much to complain about as it is today. The only feature that I feel like could take the quality of customer service to the next level would be a ...

"MyLiveChat is great - love their desktop client."

What do you like best about LiveChat? Free and easy to implement and has a chat client - I hate ones that only have a browser based interface. Love that it has an android client too so I can run it on my phone or tablet when I am away from the office. What do you dislike about LiveChat? Cannot think of anything I don't like about mylivechat. Been using it for about 5 years now. What problems is LiveChat solving and how is that benefiting you? Easy to chat with my customers, answer their ...

"Livechat "

What do you like best about LiveChat? It is a direct conduit to a support team member. What do you dislike about LiveChat? Nothing is all works great. I highly recommend. What problems is LiveChat solving and how is that benefiting you? Our website involves our customers creating an online profile. It is important for our customers to easily access support.

"We used LiveChat Inc for HostAdvice.com and saw revenue climbing 19%"

What do you like best about LiveChat? It is impossible to explain why chat is so much better than text. Imagine you want to get directions to somewhere and you have a map vs a human showing you the way. What do you dislike about LiveChat? They can improve their integration with multiple sub domains. Current solution is OK, but not perfect. Recommendations to others considering LiveChat: They are super nice, jsut try the trial What problems is LiveChat solving and how is that benefiting ...

"LiveChat has been positive experience for our Company and our customers."

What do you like best about LiveChat? The ability to provide options and a fast reply to our customers. The reporting features are great allowing us to monitor performance, customer needs, and customer satisfaction. What do you dislike about LiveChat? The occasional lag. When LiveChat has issues it seems to slow down all other applications I have open on my computer, Recommendations to others considering LiveChat: If considering offering a LiveChat option then take the leap. Within days any ...

"This is a very helpful product. "

What do you like best about LiveChat? I like the fact that customers can interact with us directly within a single click. It is a great way to connect with and assist customers. The way that the program pinpoints a customer's location is probably my favorite feature. This way you can speak with the customer and better assist them based on their locations. Since we, as a company, deliver to customers all across the nation, being able to know where they are is very helpful. What do you ...

"LiveChat 5***** Service"

What do you like best about LiveChat? Integration with our CRM SalesForce was a great addition to LIveChat, loving the constant tweaks and improvements to the dashboard too. What do you dislike about LiveChat? Ability to save your own custom Attention Grabbers in the library would be good, but it's only a small niggle. If there was more detail on reverse IP lookup functionality, for business IP's - would help us not having to tease information from users so much and waste time if clients ...