9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
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LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 661-670 out of 791
AU
Anonymous User
12/14/16
"From my experience this is a Good, Simple Tool"
What do you like best about LiveChat? It's simple, and takes very little time to set it up What do you dislike about LiveChat? The canned responses are not very friendly What problems is LiveChat solving and how is that benefiting you? Customer Service / Lead Management
AU
Anonymous User
12/14/16
"Quality chat system"
What do you like best about LiveChat? LiveChat is a through system that allows our pre-qualification team to effectively correspond with our prospects and hand raisers who venture to our site seeking help. This system also provides a rating system for our chatters along with graphs that report numbers of chats, peak times, and length of chats. What do you dislike about LiveChat? The only thing I kind of dislike is the interface, it could use a face lift to appear more leak and up to ...
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AU
Anonymous User
12/13/16
"LiveChat Review"
What do you like best about LiveChat? Value for money 24-7 support Design & Interface of product Ease of Use Regular Updates Webinars Weekly e mail blogs What do you dislike about LiveChat? Not so much a dislike, however, more of a development area would be the reporting capabilities for managers to provide a more details insight Not knowing if your ideas/ suggestions were successful and implemented based on your feedback Recommendations to others considering LiveChat: The LC could not be ...
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HR
Hemang R
11/09/16
"User friendly Website chat tool"
What do you like best about LiveChat? The way Live chat integrates with website is interesting. The flawless installation process and user friendly admin panel is exciting. 30 Days trial period is absolutely free where you can have number of users for testing purpose. Trial period allows you to test various features painlessly. Managing categories is again pretty straightforward. Users can be categorized in one or more categories. When some one inquires, we can set the amount of information ...
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JD
Jessie D
11/07/16
"Team Signable loves LiveChat - as a product and it's team!"
What do you like best about LiveChat? We’re a tech company, so we wanted to make sure we were catering to all suitable ways our customers wanted to get in touch with us. Speed & visibility is very important to us and LiveChat helps to cover both of those perfectly. We also love the reporting available, as it makes it an easy job for us to monitor our chat satisfaction & predict cover levels. Beyond the product, a gold star goes to the Live Chat team. Since developing a relationship on ...
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JD
John-Anthony D
11/04/16
"Great product for any business looking to bring their website and service to the next level"
What do you like best about LiveChat? Our company has used LiveChat for about 12 months, and it's by far the most advanced, easy to use, and helpful tool we've invested in for our website. Unlike some products, LiveChat allows you to easily open and follow up with 'Tickets,' meaning you're in constant contact with customers who need service or help with issues, and even better, sales. The Program automatically follow up in 3 days, which is a huge plus. Another plus, which our company ...
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AU
Anonymous User
10/31/16
"Great Way to Connect with Customers"
What do you like best about LiveChat? Live Chat is easy to use and incredibly user friendly. Customers enjoy using it and find it easy to resolve their issues through Live Chat. What do you dislike about LiveChat? One thing I dislike about Live Chat is that when a customer is transferred between groups, there is not a new alert for the person the chat was transferred to. This can sometimes lead to unanswered chats. What problems is LiveChat solving and how is that benefiting you? We are ...
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AU
Anonymous User
10/27/16
"A Stable, Efficient, and User Friendly way to stay in touch with our customers"
What do you like best about LiveChat? How easy it is for customers to initiate and complete chats with our staff. Also we like how easy it is to implement into our website. Our customers are able to quickly and easily visit our site and connect to our LiveChat services immediately. They are then able to easily access the department that they are seeking to establish contact with through the skill implementation that LiveChat provides. We have also found that the server is quite stable and ...
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TR
Thomas R
10/26/16
"Great App, Wonderful & Relevant subject specific emails received every week!"
What do you like best about LiveChat? The chat feature is great and we have almost doubled our leads from the website. I love their emails with respect to Sales, Customer Service, Marketing. Very useful and relevant! What do you dislike about LiveChat? NOTHING TO DISLIKE EVERYTHING IS GOOD AND NICE. What problems is LiveChat solving and how is that benefiting you? Greater Sales and Better knowledge.
AS
Arim S
10/13/16
"Very good. Easy to implement and use. Effective with customers."
What do you like best about LiveChat? That it keeps our customers return and become more satisfied with our overall product and brand. What do you dislike about LiveChat? Not sure really. Can't think about anything I dislike at the moment. Recommendations to others considering LiveChat: It's worth to give it a try and see the results. What problems is LiveChat solving and how is that benefiting you? Making it easier for our customers to communicate with us.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].