LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"With Live Chat we learn to know our visitors better"

What do you like best about LiveChat? Live Chat is very easy to use. Visitors start a chat rather than to pick up the phone. Our business is a website where consumers can compare complex products with subscriptions. When I am talking to someone at the Live Chat I can search through the website and assist them quickly with their request for help. Thanks through live chat we know the way people think, we understand their needs and we learn to know them better. And also very nice: we can see ...

"By far the leader in the live chat space"

What do you like best about LiveChat? I like how simple it is to use for both our staff and our customers. I've never heard a single complaint from either about the system. What do you dislike about LiveChat? The only real pain I have is having dynamic agents, sometimes we have a few more staff on and I have to login and make changes. It'd be great if it just scaled automatically. What problems is LiveChat solving and how is that benefiting you? We're breaking down to the communication ...

"Very Positie"

What do you like best about LiveChat? Every customer that sees it, instantly knows how to use it - there is no education required. It is instant, never goes down and was easy to integrate to the site. What do you dislike about LiveChat? There is nothing that I dislike about the product What problems is LiveChat solving and how is that benefiting you? Livechat has helped us find broken pages or if there is something wrong with the site. If the user sees something isn't working, they will ...

"Simple to set up and a massive bonus for any business"

What do you like best about LiveChat? It is simple to set up and use , our customers love it . A must have tool to track contact ,FCR, feedback and really any part of your business as the tag function is great for this. Also a major plus point is the support side and actually being spoken to in ways such as Social Media interaction -we LOVE the Live Chat squad What do you dislike about LiveChat? I dislike not being able to save specific reporting dates such as a setting for stats from ...

"All singing, all dancing software...with great support"

What do you like best about LiveChat? Very flexible software. The ability to integrate your own code and reporting What do you dislike about LiveChat? No reporting on cheapest plan - this is understandable though as you are still getting a great software for a low price. What problems is LiveChat solving and how is that benefiting you? Used in an outsourcing business. Used to service customers, reduce basket abandonment and cross-sell products.

"Live Chat very useful"

What do you like best about LiveChat? Easy to use, basic integration with our Slack and emails for workflow management, and highly responsive assistance from their support team. What do you dislike about LiveChat? I'd like to see integration further developed but the team have given me some great workarounds in the interim. Recommendations to others considering LiveChat: It's relatively easy to integrate into your website, although we had our Developers do this for us so it still requires a ...

"Essential for any business!"

What do you like best about LiveChat? LiveChat gives our team the ability to help prospects the moment they need it. I love how visitors can leave messages for us during our off hours as well, letting us reach out as soon as we're back online again. One of the features I like best is how multiple team members can be online at once. What do you dislike about LiveChat? We have a restriction on the number of users that can be online helping visitors at once. Wish this were unlimited! What ...

"LiveChat? More like LoooooooooveChat!!!!"

What do you like best about LiveChat? I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, techinically 4 years going strong with LiveChat. I have watched over the years as the software has improved while the ease of functionality has increased. I am immediately able to give my customers a point of support contact. I love the detailed reporting ...

"great way to engage customers and nice archives"

What do you like best about LiveChat? This is great with automated responses, archives and locating the customers, we close many of our sales daily with this tool, it is invaluable to us. It also is able to integrate with our CRM management system Zendesk which helps us answer customer questions even when we don't have a representative online. Its nice we can transfer chats if needed to other reps. We often use the archive function to look up communications and this helps with what the ...

"Awesome & Easy-to-Use "

What do you like best about LiveChat? I love the agent interface -- it's intuitive, clean, and easy to use. You can customize how the chat buttons/bubbles look on your web pages and they have the best looking options of all programs I've used. My favorite features are the multiple groups (so you can customize to multiple websites), the customer sneak peek (where you can read what someone is typing as they are typing -- helps me provide much quicker service!) and the look and feel. What do ...