LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"LiveChat Review"

What do you like best about LiveChat? Being able to talk with some one and ask questions about what you are doing. What do you dislike about LiveChat? How slow it can be. It can take a long time to get help. When you need to get something done right away it is hard to have wait a long time. Recommendations to others considering LiveChat: Yes, possibly. What problems is LiveChat solving and how is that benefiting you? Problems with different software. It can save time when they aren't really ...

"Quick way for customers to get answers to their questions."

What do you like best about LiveChat? If I am assisting a customer, a colleague can send me information that only I will see. What do you dislike about LiveChat? We haven't been using it long enough to have dislikes, What problems is LiveChat solving and how is that benefiting you? Customers can now reach out to us with quick questions and don't have to wait for a response.

"Great way to provie customer service"

What do you like best about LiveChat? Being able to multitask and assist customers without being on a phone is an added benefit to me. What do you dislike about LiveChat? The only drawback in my opinion is sometimes it takes awhile to connect to a representative. What problems is LiveChat solving and how is that benefiting you? Im solving being able to communicate with clients more effectively.

"Very Quick"

What do you like best about LiveChat? I use this for working at home, and I have to say that they are ALWAYS ready. The system is very smart. I have actually never had any problems from this. I always get the support I need. What do you dislike about LiveChat? I dislike the reminder , simply because there is a beep in my headphones when the reminder kicks on. Recommendations to others considering LiveChat: Keep headset turned down until the reminder passes What problems is LiveChat solving ...

"Very easy to use"

What do you like best about LiveChat? ability to group chat with other reps logged in What do you dislike about LiveChat? Inability to individually chat with other reps logged in What problems is LiveChat solving and how is that benefiting you? Customer service issues

"Live Chat "

What do you like best about LiveChat? I really like how easy it is to hop chat to chat via the bubbles. I love that it's super easy to transfer chats to either a whole group or one person. It's super nice to be able to send chat transcripts easily through ZenDesk to customers if requested. What do you dislike about LiveChat? I don't like that there's a lag when typing, so it's incredibly hard to type your fastest speed or accurately. I hate that the bubbles change order when the customers ...

"Live Chat Experience"

What do you like best about LiveChat? I like the ability to have instant online coorespondence and answers without having to wait on the phone or send an email and wait for response. The ability to get "real time" help immediately or at least get pointed in the correct direction for further help. I can get a log of my conversation to save as well. What do you dislike about LiveChat? Sometimes it appears that the Live Chat folks have to go thru a script/manual and are not able to jump to ...

""Easy! as text messaging""

What do you like best about LiveChat? All the analytical data both stored and live, when using a live chat it's important to know as much about the client and LiveChat does exactly that. What do you dislike about LiveChat? Aboaulately nothing the interface and fictionality is spot on for once, the developers and visualist nailed it with this one. What problems is LiveChat solving and how is that benefiting you? We're in textile and with the digital wave, yes you can reach more customers but ...

"Easy to use and easy for my clients."

What do you like best about LiveChat? The ability to see basic visitor information is very useful for support purposes. What do you dislike about LiveChat? It's not easy to see if a chat has been transferred correctly. Recommendations to others considering LiveChat: It's easy to use but you need a webmaster to implement it on your site. What problems is LiveChat solving and how is that benefiting you? We are able to provide quick support to users who just have a minor issue with our software.

"Easy to use and easy for my clients."

What do you like best about LiveChat? The ability to see basic visitor information is very useful for support purposes. What do you dislike about LiveChat? It's not easy to see if a chat has been transferred correctly. Recommendations to others considering LiveChat: It's easy to use but you need a webmaster to implement it on your site. What problems is LiveChat solving and how is that benefiting you? We are able to provide quick support to users who just have a minor issue with our software.