LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"LiveChat has been a great new way for us to directly connect with users"

What do you like best about LiveChat? The full-featured interface allows me to quickly access canned responses, categorize encounters, and be able to maximize my time with the user. What do you dislike about LiveChat? Some menu screens can be clunky -- the Tickets menu and sub-menus, for example, are awkward to navigate quickly. What problems is LiveChat solving and how is that benefiting you? Quickly diagnosing some of the most basic reasons customers are coming to our site -- what are ...

"The name says what it it. Best tool so far"

What do you like best about LiveChat? Easy to install. Easy to use. Nice design. There are apps for Mac, iOS, iPad Plenty of customizations Never had a downtime Pricing reasonable Vendor takes care that everything is OK Everything works as it should be. What do you dislike about LiveChat? I have no clue what I can write here, as it does what it should be - and more. Recommendations to others considering LiveChat: Test it - use it. It really helps you to get in contact with potential ...

"Live Chat Review "

What do you like best about LiveChat? Being able to see what is being typed in order to anticipate a reply for a faster response. What do you dislike about LiveChat? The "not accepting chats" option was misleading to me and I thought that would disconnect me from my chat until my supervisor informed me that it wouldn't cut me off mid-chat. What problems is LiveChat solving and how is that benefiting you? I help people find the information that they're looking for on our website, so being ...

"Very proficient service, easy to use and AMAZING customer service!"

What do you like best about LiveChat? I love features like supervising chats, whispering, and canned responses. But truly my favorite part of this tool is the company that supports it with such vigor. Every person that I've engaged with, whether for a simple question or complaint, responded with the utmost professionalism and kindness. It's been the best customer service experience I've seen in quite some time. I am very impressed to say the least. What do you dislike about ...

"Quirky Marketing Amplifiers just love LiveChat!"

What do you like best about LiveChat? Great way to "hook" your leads immediately when they are on your website. Great service and assistance from the guys at LiveChat. What do you dislike about LiveChat? Absolutely nothing, we received the best assistance. Recommendations to others considering LiveChat: Go for the trail, you have nothing to loose What problems is LiveChat solving and how is that benefiting you? Direct and immediate contact with prospective clients

"Love it"

What do you like best about LiveChat? It isn't fast moving and easy to use, no delays! What do you dislike about LiveChat? Takes a few minutes to open and get started. But once it is open, it's great What problems is LiveChat solving and how is that benefiting you? Easy to connect with clients and associates.

"Live Chat review"

What do you like best about LiveChat? real time information exchange is possible What do you dislike about LiveChat? takes time to activate and video chat is cumbersome What problems is LiveChat solving and how is that benefiting you? able to connect immediately

"Great tool!"

What do you like best about LiveChat? This tool makes it super easy for our clients to be able to reach out for quick or simple questions they have. What do you dislike about LiveChat? Not sure what I can say in the way of dislikes. It's super simple and just plain works. Recommendations to others considering LiveChat: This is a very simple and easy to use tool. If you don't need all the bells and whistles, just want a great tool to put you in contact with your clients with easy. This is ...

"LiveChat Review"

What do you like best about LiveChat? From what I remember LiveChat was integrated in our website as a chat plugin. We only used this for a few months before switching to Tawk.to which is free. What do you dislike about LiveChat? I believe it worked OK on our end but we ended up using another chat software because we are not getting that too many chats so we opted for a free software. Recommendations to others considering LiveChat: If your website has a lot of traffic and many inquiries ...

"Very Easy to use. "

What do you like best about LiveChat? I love the personal support you get with Live chat. It is helpful and a great and easy way to interact with clients. The availability of having LiveChat to interact with clients 24/7 was great and boosted customer interaction. I've also used LiveChat as a consumer on other websites and found it was easy to use, and the responses were fast. I used this when looking at purchasing a new car and someone was always there to ask questions about if the vehicle ...