LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"LiveChat Review"

What do you like best about LiveChat? I liked the performance of the application. It was always available and running for customers. This was a huge plus because users could rely on us to get the job done when the chat was done. What do you dislike about LiveChat? Not much I didn't like about the application. It was a simple enough format for easy use. What problems is LiveChat solving and how is that benefiting you? Users want instant tech answers. This puts us one step closer to achieving ...

"Excellent solution"

What do you like best about LiveChat? professional, clean look and great interface What do you dislike about LiveChat? There is occasional downtime, but very little Recommendations to others considering LiveChat: don't hesitate! What problems is LiveChat solving and how is that benefiting you? none

"LiveChat Review"

What do you like best about LiveChat? I liked the performance of the application. It was always available and running for customers. This was a huge plus because users could rely on us to get the job done when the chat was done. What do you dislike about LiveChat? Not much I didn't like about the application. It was a simple enough format for easy use. What problems is LiveChat solving and how is that benefiting you? Users want instant tech answers. This puts us one step closer to achieving ...

"Great product"

What do you like best about LiveChat? Ease and usability of managing and accepting chats. What do you dislike about LiveChat? The limitation of how the live chat looks on our website. What problems is LiveChat solving and how is that benefiting you? Customers and prospects can ask us questions while browsing our website. It makes it easier for us to Solve their problems without them having to email or phone us.

"Great"

What do you like best about LiveChat? the interface, I have made researches of different services for chat and this one is the best What do you dislike about LiveChat? the price compared to other chats is much higher and when it is global license is not so good (you can see all other countries and by mistake change their settings) Recommendations to others considering LiveChat: The best interface, best reporting and easy to use. Many free chat software provide most of the features but they ...

"LiveChat is Great!"

What do you like best about LiveChat? LiveChat is Great!, It allows you to communicate accurately and efficiently with your visitors, it is simple to use and allows you to lend a helping hand to your teammates, It does its Job and it does it quite well. What do you dislike about LiveChat? Personally, I prefer the web page vs the App, If you are logged into both then you will get a chime on both which can be easily resolved by signing out the app, otherwise, 100% would ...

"One stop interface for sales/Support"

What do you like best about LiveChat? Informative and precise. Best part about the articles is that they are easy to understand and implement. Kudos to all those who are making it happen and well I guess I'll be eternally grateful to you if you could publish articles more on the support end of things as well. What do you dislike about LiveChat? I do not dislike anything! I'm perfectly happy with livechat and their services. What problems is LiveChat solving and how is that benefiting ...

"Loved the interface, but tech support was lacking"

What do you like best about LiveChat? The interface is intuitive, simple and easy to learn. What do you dislike about LiveChat? Tech support was roughly 8 time zones away from our company and it took a week to get 1 question answered. Simple questions could get answered using their chat during regular work hours. More complex questions were more difficult to handle quickly. Recommendations to others considering LiveChat: Great interface, very easy to set up and implement. Easy to train ...

"Positive"

What do you like best about LiveChat? We have been using livechat for 2 years and it's the best among all providers. What do you dislike about LiveChat? Theres nothing I dislike about livechat att all What problems is LiveChat solving and how is that benefiting you? Decreasing customers contacts through phone which we were suffering.

"Live chat is our top app for support requests"

What do you like best about LiveChat? The app is very user friendly, easy to integrate and very reliable. I like that it's straightforward, allows us to handle support requests in multiple languages, tickets and the reporting part is also very important to us, we can measure KPIs for volume of chats and tickets, chat satisfaction and engagements. I also like that it's very affordable compared to other solutions we've had in the past. What do you dislike about LiveChat? There is nothing I ...