LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Allows us to better support our students and leads"

What do you like best about LiveChat? Allows us to reach leads instantly and help them in their college search. What do you dislike about LiveChat? Nothing significant to complain about, it could certainly be cheaper though. What problems is LiveChat solving and how is that benefiting you? It allow sus to instantly connect to leads and provide them with more information about our partner schools.

"Easy installation and lots of pluggins"

What do you like best about LiveChat? I like that there is a lot of pluggins and visually it is really good, the gretting messages per page is awesome. What do you dislike about LiveChat? Licensing and Pricing, hiding the chat widget, better help. What problems is LiveChat solving and how is that benefiting you? Chat software for a client that wants to get location for the possible buyers.

"A Great Tool for Helping Our Customers"

What do you like best about LiveChat? I like the ability to see what the user is typing so that I'm able to respond promptly. What do you dislike about LiveChat? There's been a handful of times where the connection has gone done. What problems is LiveChat solving and how is that benefiting you? We provide live software support and having the chat available 24/7 has been a great success for our business.

"A Great Tool for Helping Our Customers"

What do you like best about LiveChat? I like the ability to see what the user is typing so that I'm able to respond promptly. What do you dislike about LiveChat? There's been a handful of times where the connection has gone done. What problems is LiveChat solving and how is that benefiting you? We provide live software support and having the chat available 24/7 has been a great success for our business.

"Helps us keep in touch with our customers!"

What do you like best about LiveChat? We have a lot going on. If a customer emails, it takes awhile before he gets an answer we may lose a sale What do you dislike about LiveChat? I don't like that I should have to pay for a seat even though I rarely use the product. What problems is LiveChat solving and how is that benefiting you? I believe sales increase when customers can get immediate answers to their questions.

"Great for customer engagement"

What do you like best about LiveChat? LiveChat is a critical tool for customer engagement at my company. Since implementing LiveChat, our volume of incoming customer phone calls has gone down 80%. The majority of our customer engagement now occurs on this platform. Customers love having immediate access to someone when they need it. And LiveChat includes great tools that provide metrics and data to improve our scheduling, track where our web traffic is coming from, and improve the overall ...

"A Customer Favorite!"

What do you like best about LiveChat? Customers love this alternative way to communicate with our sales team! We get people we know as well as new prospects engaged using this tool. What do you dislike about LiveChat? Some customers don't like the pop-up window. We tried disabling it, but our number of chats went way down, so we turned it back on. Recommendations to others considering LiveChat: Easy to implement and use. What problems is LiveChat solving and how is that benefiting ...

"Excellent tool"

What do you like best about LiveChat? Easy to learn, innovative, nice price. Excellent blog tips. What do you dislike about LiveChat? We didn't find yet aspect we don't like of LiveChat What problems is LiveChat solving and how is that benefiting you? LiveChat talks with customers speeds a lot communication with clinets. It turns out that's the favourite way of communication for both (clients and vendors).

"Excellent ROI within less than 2 weeks of use."

What do you like best about LiveChat? Push notifications work splendidly, it doesn't use up too much of my battery power (unlike competing products), I don't need to log in every time I launch the app. What do you dislike about LiveChat? I would like to see integration with Google Translate. It would also be helpful to see additional details logged into the Archived chats. There are some details like Platform which are only seen during the live chat. Recommendations to others considering ...

"Great service the customer service is top notch and rarely ever has glitches"

What do you like best about LiveChat? The shortcuts are definitely my favorite since I can add my own and edit them after I've entered the code and how fast it appears on my window. It's also great with the response time we receive the messages pretty fast even with international customers there is no delay in the back and forth messaging :) What do you dislike about LiveChat? Not able to send pictures to our customers, not being able to sort or categorize the tags, crashes and may not load ...