9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
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LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 611-620 out of 791
SP
Stefan P
05/02/17
"Easy"
What do you like best about LiveChat? It is a very easy program and it makes for a great communication. What do you dislike about LiveChat? It takes a bit long to load the program. Recommendations to others considering LiveChat: very unexpensive solution, reliable and accurate. What problems is LiveChat solving and how is that benefiting you? It helps with support session and it saves time and money.
SP
Stefan P
05/02/17
"Easy"
What do you like best about LiveChat? It is a very easy program and it makes for a great communication. What do you dislike about LiveChat? It takes a bit long to load the program. Recommendations to others considering LiveChat: very unexpensive solution, reliable and accurate. What problems is LiveChat solving and how is that benefiting you? It helps with support session and it saves time and money.
TG
Thomas G
04/27/17
"Not very good"
What do you like best about LiveChat? Our company tried this and found it not useful. Not user friendly at all. What do you dislike about LiveChat? All the features are not very user friendly. What problems is LiveChat solving and how is that benefiting you? None
AU
Anonymous User
04/27/17
"Make your life easy "
What do you like best about LiveChat? Very simple and easy for new agent to do thier jobs What do you dislike about LiveChat? no automatically assigned for tickets to agents What problems is LiveChat solving and how is that benefiting you? Supply
AU
Anonymous User
04/27/17
"Make your life easy "
What do you like best about LiveChat? Very simple and easy for new agent to do thier jobs What do you dislike about LiveChat? no automatically assigned for tickets to agents What problems is LiveChat solving and how is that benefiting you? Supply
AM
Amanda M
04/26/17
"LiveChat Review"
What do you like best about LiveChat? LiveChat gives us another means of communication with our members and potential members! Ease of use and Ease of Integration within website. What do you dislike about LiveChat? Since implementing LiveChat we haven't found anything that we really dislike. Recommendations to others considering LiveChat: Great product! If you aren't using a Chat software, LiveChat is a great starter! What problems is LiveChat solving and how is that benefiting ...
Read more
AU
Anonymous User
04/26/17
"simpe and user friendly"
What do you like best about LiveChat? Able to transfer chats with ease and it is easy to use What do you dislike about LiveChat? everything is great i see no needed improvments What problems is LiveChat solving and how is that benefiting you? chatting allows those to communicate with a method most comfortable for them
AM
Amanda M
04/26/17
"LiveChat Review"
What do you like best about LiveChat? LiveChat gives us another means of communication with our members and potential members! Ease of use and Ease of Integration within website. What do you dislike about LiveChat? Since implementing LiveChat we haven't found anything that we really dislike. Recommendations to others considering LiveChat: Great product! If you aren't using a Chat software, LiveChat is a great starter! What problems is LiveChat solving and how is that benefiting ...
Read more
AU
Anonymous User
04/26/17
"simpe and user friendly"
What do you like best about LiveChat? Able to transfer chats with ease and it is easy to use What do you dislike about LiveChat? everything is great i see no needed improvments What problems is LiveChat solving and how is that benefiting you? chatting allows those to communicate with a method most comfortable for them
RF
Rob F
04/04/17
"Allows us to better support our students and leads"
What do you like best about LiveChat? Allows us to reach leads instantly and help them in their college search. What do you dislike about LiveChat? Nothing significant to complain about, it could certainly be cheaper though. What problems is LiveChat solving and how is that benefiting you? It allow sus to instantly connect to leads and provide them with more information about our partner schools.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].