9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
Add to compare
Starts from $16 / User / Month when Billed Yearly
LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
Filter results
Sort by :
Showing 601-610 out of 791
BC
Brandy C
05/11/17
"Livechat Review"
What do you like best about LiveChat? At my job, we use Live Chat to contact leads for assistance on support calls because many of us, like me, work remotely. Sometimes, the timing of the queue gets frustrating because we're waiting on leads to help us with callers who are waiting on us. But I like the software. The form allows us to input all pertinent information for the lead to see when they accept the chat, so they can hit the ground running with an answer. What do you dislike about ...
Read more
BC
Brandy C
05/11/17
"Livechat Review"
What do you like best about LiveChat? At my job, we use Live Chat to contact leads for assistance on support calls because many of us, like me, work remotely. Sometimes, the timing of the queue gets frustrating because we're waiting on leads to help us with callers who are waiting on us. But I like the software. The form allows us to input all pertinent information for the lead to see when they accept the chat, so they can hit the ground running with an answer. What do you dislike about ...
Read more
RG
Rob G
05/09/17
"Next level customer service"
What do you like best about LiveChat? It allows us to immediately answer our client's questions What do you dislike about LiveChat? The phone app sometimes doesn't notify me when someone sends a message Recommendations to others considering LiveChat: Super easy to use - would just make sure that if you are going to use the mobile version, make sure you keep checking on it periodically to confirm you don't miss any chats What problems is LiveChat solving and how is that benefiting ...
Read more
RG
Rob G
05/09/17
"Next level customer service"
What do you like best about LiveChat? It allows us to immediately answer our client's questions What do you dislike about LiveChat? The phone app sometimes doesn't notify me when someone sends a message Recommendations to others considering LiveChat: Super easy to use - would just make sure that if you are going to use the mobile version, make sure you keep checking on it periodically to confirm you don't miss any chats What problems is LiveChat solving and how is that benefiting ...
Read more
AB
Amanda B
05/04/17
"LiveChat is a great tool!"
What do you like best about LiveChat? I like how easy it is for customers to use and attach files. What do you dislike about LiveChat? I wish there was an integration with our email system. What problems is LiveChat solving and how is that benefiting you? Being able to instantly talk to customers and solve their issues is great.
AB
Amanda B
05/04/17
"LiveChat is a great tool!"
What do you like best about LiveChat? I like how easy it is for customers to use and attach files. What do you dislike about LiveChat? I wish there was an integration with our email system. What problems is LiveChat solving and how is that benefiting you? Being able to instantly talk to customers and solve their issues is great.
AU
Anonymous User
05/04/17
"Help without the long wait"
What do you like best about LiveChat? Live chat honesty is faster an easier to use than being on the phone for long hours. Being in an era where texting is the bread of each day, is great to have the option. What do you dislike about LiveChat? Maybe if your connection is bad and it closes, then yes that's a problem. But if it's good, is great. Recommendations to others considering LiveChat: It's 's great option when you are multitasking at work. It let's you know when somebody is ready for ...
Read more
AU
Anonymous User
05/04/17
"Help without the long wait"
What do you like best about LiveChat? Live chat honesty is faster an easier to use than being on the phone for long hours. Being in an era where texting is the bread of each day, is great to have the option. What do you dislike about LiveChat? Maybe if your connection is bad and it closes, then yes that's a problem. But if it's good, is great. Recommendations to others considering LiveChat: It's 's great option when you are multitasking at work. It let's you know when somebody is ready for ...
Read more
AU
Anonymous User
05/02/17
"LiveChat helps with customer connection"
What do you like best about LiveChat? I do love the ability to "speak" directly with our clients. To provide the next level of customer support needed to assist them with resolutions. I like being able to send screen shots and content immediately. What do you dislike about LiveChat? At times it has not been reliable with regard to our own accessibility. What problems is LiveChat solving and how is that benefiting you? As mentioned, having instant accessibility to options for resolution for ...
Read more
AU
Anonymous User
05/02/17
"LiveChat helps with customer connection"
What do you like best about LiveChat? I do love the ability to "speak" directly with our clients. To provide the next level of customer support needed to assist them with resolutions. I like being able to send screen shots and content immediately. What do you dislike about LiveChat? At times it has not been reliable with regard to our own accessibility. What problems is LiveChat solving and how is that benefiting you? As mentioned, having instant accessibility to options for resolution for ...
Read more
Free vendor scorecard
Evaluate LiveChat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score LiveChat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].