9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16 / User / Month when Billed Yearly
LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 591-600 out of 791
AU
Anonymous User
06/28/17
"Fabulously made for making things easier to a customer service rep"
What do you like best about LiveChat? The ability to chat instantly with our customers even if there is no system available with us. Most of the time I used to help our customers through the LiveChat app What do you dislike about LiveChat? There is no built in emojis to show emotions. Recommendations to others considering LiveChat: The best available software in the market right now to provide best possible customer service to the users. Very well made and kudos to the team LiveChat for ...
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AU
Anonymous User
06/14/17
"Livechat"
What do you like best about LiveChat? Easy to use- very simple process. Clients have no issues using livechat and that makes the job easier. It's also very affordable. What do you dislike about LiveChat? While using this product I thought it worked very well. What problems is LiveChat solving and how is that benefiting you? office streamlined processes and more questions were being answered. the overall service was increased.
TH
Tyler H
06/13/17
"Great for communication with Clients"
What do you like best about LiveChat? extremely easy software for our clients to contact us and communicate any issues that they need us to look into. What do you dislike about LiveChat? I have no complaints to this software it integrates into our site wonderfully and allows for quick easy communication. Recommendations to others considering LiveChat: Great use it for easy communication. What problems is LiveChat solving and how is that benefiting you? All issues that clients have can ...
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AU
Anonymous User
06/13/17
"Unforgiving on slow work."
What do you like best about LiveChat? Being able to see what the user is typing is great! It allows me to prepare an answer before they are even finished their own thought. It also can lead to some pretty funny messages that are typed then erased. What do you dislike about LiveChat? After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of ...
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AU
Anonymous User
06/13/17
"Unforgiving on slow work."
What do you like best about LiveChat? Being able to see what the user is typing is great! It allows me to prepare an answer before they are even finished their own thought. It also can lead to some pretty funny messages that are typed then erased. What do you dislike about LiveChat? After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of ...
Read more
TH
Tyler H
06/13/17
"Great for communication with Clients"
What do you like best about LiveChat? extremely easy software for our clients to contact us and communicate any issues that they need us to look into. What do you dislike about LiveChat? I have no complaints to this software it integrates into our site wonderfully and allows for quick easy communication. Recommendations to others considering LiveChat: Great use it for easy communication. What problems is LiveChat solving and how is that benefiting you? All issues that clients have can ...
Read more
RC
Rony C
06/10/17
"Great Simple Interface!"
What do you like best about LiveChat? Live chat is dead simple to use, I am a big fan of products that don't try to do everything, but focus clearly at being the best at one specific thing , and live chat is great at live chat. What do you dislike about LiveChat? I use pre-surveys, and it would be great if I could hide pre-surveys to logged in users. I did not find out how to do that in live chat. Recommendations to others considering LiveChat: Simply try it, we moved from intercom to live ...
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RC
Rony C
06/10/17
"Great Simple Interface!"
What do you like best about LiveChat? Live chat is dead simple to use, I am a big fan of products that don't try to do everything, but focus clearly at being the best at one specific thing , and live chat is great at live chat. What do you dislike about LiveChat? I use pre-surveys, and it would be great if I could hide pre-surveys to logged in users. I did not find out how to do that in live chat. Recommendations to others considering LiveChat: Simply try it, we moved from intercom to live ...
Read more
SB
Shonali B
05/17/17
"Excellent product matched by excellent service"
What do you like best about LiveChat? LiveChat is really easy to set up and use, and the customer service is excellent as well. I love the customization options; there is a lot of leeway to make it "your own," as it were. Plus I love the mobile app, which works great. What do you dislike about LiveChat? Nothing other than the pricing, which is a bit steep for someone who's just getting started/bootstrapping it. What problems is LiveChat solving and how is that benefiting you? While none of ...
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SB
Shonali B
05/17/17
"Excellent product matched by excellent service"
What do you like best about LiveChat? LiveChat is really easy to set up and use, and the customer service is excellent as well. I love the customization options; there is a lot of leeway to make it "your own," as it were. Plus I love the mobile app, which works great. What do you dislike about LiveChat? Nothing other than the pricing, which is a bit steep for someone who's just getting started/bootstrapping it. What problems is LiveChat solving and how is that benefiting you? While none of ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].