9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
Add to compare
Starts from $16 / User / Month when Billed Yearly
LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
Filter results
Sort by :
Showing 581-590 out of 791
IK
Irena K
07/21/17
"great experience"
What do you like best about LiveChat? Live chat was great when we had it in our office, fast and efficient What do you dislike about LiveChat? nothing in particular since i did not have any issues What problems is LiveChat solving and how is that benefiting you? it saved us time
IK
Irena K
07/21/17
"great experience"
What do you like best about LiveChat? Live chat was great when we had it in our office, fast and efficient What do you dislike about LiveChat? nothing in particular since i did not have any issues What problems is LiveChat solving and how is that benefiting you? it saved us time
MH
Melissa H
07/20/17
"LiveChat Is Where It's At!"
What do you like best about LiveChat? It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities. What do you dislike about LiveChat? It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler). Recommendations to others ...
Read more
AU
Anonymous User
07/12/17
"LiveChat - it works"
What do you like best about LiveChat? Livechat is functional, it allows me to communicate with customers, I really like being able to see what they're typing as they're typing it, that's pretty awesome! What do you dislike about LiveChat? Livechat doesn't allow me to track chat volume conveniently, I'd love the ability to pull up more dynamic and in-depth reports on chat volume across multiple queues, contrast agents handling the volume, compare two time frames, etc Recommendations to ...
Read more
AU
Anonymous User
07/12/17
"LiveChat - it works"
What do you like best about LiveChat? Livechat is functional, it allows me to communicate with customers, I really like being able to see what they're typing as they're typing it, that's pretty awesome! What do you dislike about LiveChat? Livechat doesn't allow me to track chat volume conveniently, I'd love the ability to pull up more dynamic and in-depth reports on chat volume across multiple queues, contrast agents handling the volume, compare two time frames, etc Recommendations to ...
Read more
MC
Maia C
07/11/17
"This was alright"
What do you like best about LiveChat? I liked using the programmable canned responses. What do you dislike about LiveChat? The program was slow at times, running and loading. The interface was very plain and lacked any bright colors. You also should put in snake or tetris for me to play with while I am working as I normally was in the mood to blow my brains out. Recommendations to others considering LiveChat: Program canned responses to save time and you may go hours without ever having to ...
Read more
MC
Maia C
07/11/17
"This was alright"
What do you like best about LiveChat? I liked using the programmable canned responses. What do you dislike about LiveChat? The program was slow at times, running and loading. The interface was very plain and lacked any bright colors. You also should put in snake or tetris for me to play with while I am working as I normally was in the mood to blow my brains out. Recommendations to others considering LiveChat: Program canned responses to save time and you may go hours without ever having to ...
Read more
AU
Anonymous User
06/30/17
"Easy to use company wide"
What do you like best about LiveChat? Ability to reach customers in real time, vs waiting on a phone call. Being able to see how soon they can get through etc What do you dislike about LiveChat? Text is always lost in translation from time to time Recommendations to others considering LiveChat: Excellent customer tool. What problems is LiveChat solving and how is that benefiting you? Allowed to cut down call in time, immediate support for users who are tech savvy.
AU
Anonymous User
06/30/17
"Easy to use company wide"
What do you like best about LiveChat? Ability to reach customers in real time, vs waiting on a phone call. Being able to see how soon they can get through etc What do you dislike about LiveChat? Text is always lost in translation from time to time Recommendations to others considering LiveChat: Excellent customer tool. What problems is LiveChat solving and how is that benefiting you? Allowed to cut down call in time, immediate support for users who are tech savvy.
AU
Anonymous User
06/28/17
"Fabulously made for making things easier to a customer service rep"
What do you like best about LiveChat? The ability to chat instantly with our customers even if there is no system available with us. Most of the time I used to help our customers through the LiveChat app What do you dislike about LiveChat? There is no built in emojis to show emotions. Recommendations to others considering LiveChat: The best available software in the market right now to provide best possible customer service to the users. Very well made and kudos to the team LiveChat for ...
Read more
Free vendor scorecard
Evaluate LiveChat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score LiveChat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].