LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Wonderful for prospective students"

What do you like best about LiveChat? I love that this cuts down the number of inquiries through email. What do you dislike about LiveChat? I dislike that I cannot disconnect the notification setting for my email, so I get double notifications What problems is LiveChat solving and how is that benefiting you? My organization has cut down the number of inquiries through emails. We used to receive a number of inquiries about our program that could be answered in one word. With LiveChat, we are ...

"Bet commercial web-chat"

What do you like best about LiveChat? The best in LiveChat is their technology already appreciated by so many users around the world. It's easy to use, efficient and helps to communicate with modern clients. What do you dislike about LiveChat? lack of cheap limited account for maybe $3-5 a month. For extra small websites. I think it would give them whole new crowd of users that aren't that interested in mounting chat on their websites. It's way less than their lowest price but it could be ...

"Great Customer engagement tool"

What do you like best about LiveChat? The canned chat responses are the best #hashtag. They make the customer service agents job much easier. The missed chats sent to email is a good feature as well. What do you dislike about LiveChat? Some of our less tech savvy agents have an issue with learning how to use the system to it's fullest potential but livechat has great support and videos for training Recommendations to others considering LiveChat: great tool, great customer service good ...

"Customer Service agent experience with LiveChat "

What do you like best about LiveChat? I like that LiveChat is simple to use and does not confuse customers with unneeded features. The option for customers to send themselves chat transcripts after their conversation with a CS agent is particularly helpful! What do you dislike about LiveChat? Customers sometimes had trouble uploading files (such as images of damaged products) in LiveChat - it could be made more obvious how to upload files. Recommendations to others considering LiveChat: I ...

"Person to Person Experience"

What do you like best about LiveChat? I love the way it allows you to resolve issues with customers without using your voice. It gives me the ability to work from home. What do you dislike about LiveChat? Tone is hard to express in text which makes customers assume that you are not being helpful. What problems is LiveChat solving and how is that benefiting you? Technical support

"Works as advertised"

What do you like best about LiveChat? LiveChat is a pretty simple chat tool to get support reps up to speed on, it's relatively no frills. Gets the job done. What do you dislike about LiveChat? Wanted it to be more seamlessly integrated with Zendesk. What problems is LiveChat solving and how is that benefiting you? LiveChat enabled us to speak with our customers live.

"Very basic - easy to maneuver"

What do you like best about LiveChat? Easy to set up and incorporate with site. Templates are very helpful. Simple and not complicated. What do you dislike about LiveChat? The interface is very robotic looking and not very warm/welcoming. Recommendations to others considering LiveChat: Make sure you turn on and off when available to chat! Haha What problems is LiveChat solving and how is that benefiting you? Customer service support

"Very basic - easy to maneuver"

What do you like best about LiveChat? Easy to set up and incorporate with site. Templates are very helpful. Simple and not complicated. What do you dislike about LiveChat? The interface is very robotic looking and not very warm/welcoming. Recommendations to others considering LiveChat: Make sure you turn on and off when available to chat! Haha What problems is LiveChat solving and how is that benefiting you? Customer service support

"Livechat Inc is a smooth, well refined product"

What do you like best about LiveChat? I have three favorite parts about Livechat Inc. 1) The transition from the desktop to the app is smooth. I frequently find myself on livechat and a visitor will linger for a while. I can leave the computer knowing I won't miss a message. I leave the app running 24/7 on my phone, it's that good. 2) The team stats give me all of the details I want to know and no junk to sort through that I don't care to know. Solid work on presenting me the right ...

"Mostly Good"

What do you like best about LiveChat? Ability to switch desktop and phone - makes it easy to take chat with you What do you dislike about LiveChat? limited in auto response and design - somewhat limited. What problems is LiveChat solving and how is that benefiting you? customer service - keeping users on the site