9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $16 / User / Month when Billed Yearly
LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 561-570 out of 791
SJ
Sajay J
09/28/17
"Smooth, Easy to Use and Versatile Product"
What do you like best about LiveChat? As I mentioned earlier, versatility! Plus is it quite easy to install and implement. What do you dislike about LiveChat? Nothing major, really! Since we're a small company in the starting phase - the cost sometimes pinches us. What problems is LiveChat solving and how is that benefiting you? We're reaching out to more people in a proactive, engaging way. People feel more comfortable dealing with our organization.
SJ
Sajay J
09/28/17
"Smooth, Easy to Use and Versatile Product"
What do you like best about LiveChat? As I mentioned earlier, versatility! Plus is it quite easy to install and implement. What do you dislike about LiveChat? Nothing major, really! Since we're a small company in the starting phase - the cost sometimes pinches us. What problems is LiveChat solving and how is that benefiting you? We're reaching out to more people in a proactive, engaging way. People feel more comfortable dealing with our organization.
LM
Lakhan M
09/21/17
"Help in every way possible"
What do you like best about LiveChat? The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages starting from $16. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and ...
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AU
Anonymous User
09/20/17
"Live Chat"
What do you like best about LiveChat? I love being able to communicate and search for stuff that you need with help from a person. What do you dislike about LiveChat? The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated What problems is LiveChat solving and how is that benefiting you? being able to communicate with a person.
AU
Anonymous User
09/20/17
"Live Chat"
What do you like best about LiveChat? I love being able to communicate and search for stuff that you need with help from a person. What do you dislike about LiveChat? The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated What problems is LiveChat solving and how is that benefiting you? being able to communicate with a person.
AU
Anonymous User
09/19/17
"LiveChat"
What do you like best about LiveChat? Ease of use for customer service agent. The service's ease allows you to focus directly on the customer and not really with you as the agent fussing on your end. What do you dislike about LiveChat? Sometimes there would be a lag in time, causing minor communication issues with a live customer interaction. What problems is LiveChat solving and how is that benefiting you? Offering customers another avenue for communicating their issues, commendations, ...
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AU
Anonymous User
09/19/17
"Live Chat"
What do you like best about LiveChat? I like that they themselves have a live chat and the Salesforce integration What do you dislike about LiveChat? The tickets sometimes don't go into the archives. They won't go into Salesforce that way. What problems is LiveChat solving and how is that benefiting you? Communicating with our customers and providing quick support
AU
Anonymous User
09/07/17
"Great interaction with others "
What do you like best about LiveChat? I like that I can have a face to face meeting with someone who is across the country are in another state. What do you dislike about LiveChat? I dislike that sometimes the quality isn’t always 100%. Recommendations to others considering LiveChat: I would say if you have employees that are in another area this allows for them to be present for meetings and you can truly interact with each other. What problems is LiveChat solving and how is that ...
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AU
Anonymous User
09/05/17
"Very helpful."
What do you like best about LiveChat? Extremely user friendly and easy to implement and use. What do you dislike about LiveChat? I can't think of anything I dislike about the program since it's helps us out so much. Recommendations to others considering LiveChat: Try it out. Very user friendly. What problems is LiveChat solving and how is that benefiting you? We work in a large building and the program allows for improved communication among staff and for our clients.
AU
Anonymous User
09/05/17
"Livechat for IT needs"
What do you like best about LiveChat? I like that when I have it issues or computer issues I can just log into live chat and have someone help me with my computer when I have trouble What do you dislike about LiveChat? I dislike that sometimes when you using live chat it cuts off or you need to actually have somebody come down from it and help you with the computer instead of doing it over the chat Recommendations to others considering LiveChat: My recommendation to other people using Live ...
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