LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Love this"

What do you like best about LiveChat? Super easy to use! Colleagues love it!!! What do you dislike about LiveChat? There is nothing that I don’t like about it What problems is LiveChat solving and how is that benefiting you? No problems. Benefits are that my entire team uses

"Great way to communicate with customers"

What do you like best about LiveChat? I like the ease for customers of being able to speak and work together via desktop instead of phone. What do you dislike about LiveChat? There are no major setbacks with the platform. The only thing I suggest is getting notifying employees when there is someone else taking a livechat. What problems is LiveChat solving and how is that benefiting you? Some clients cannot communicate via phone due to disabilities or even not having a telephone and this ...

"The best Live chat I have used!"

What do you like best about LiveChat? Very simple to use. Easy setup and management. Our customers love it. What do you dislike about LiveChat? I don't like how you need to open a separate tab to manage you live chap agent. Recommendations to others considering LiveChat: This really is the best product with the cheapest monthly charge. What problems is LiveChat solving and how is that benefiting you? Quick and easy customer communication. We wanted to offer our customer every form of ...

"Communicate easily with LiveChat"

What do you like best about LiveChat? I love that clients and prospects can come to our company website and speak with a sales or support rep immediately. It's also great that when we are off for the day, clients and prospects can leave us a livechat message that sends to our email queue and we can respond the following business day. What do you dislike about LiveChat? There are some times that I have been logged out automatically but I think that can happen with anything. Otherwise, I have ...

"Always be best with Live Chat"

What do you like best about LiveChat? Very amazing. A lot fun and just relaxful things. I really can't imagine my work without program like that one. So great discuss with customers and more important that fast and with great quality. What do you dislike about LiveChat? Really i'm not moaning that it poor or expensive. Its great to have it and of course use it. So i don't have any minuses. Completely happy with it. Thank you. Recommendations to others considering LiveChat: Yes surely I will ...

"Always be best with Live Chat"

What do you like best about LiveChat? Very amazing. A lot fun and just relaxful things. I really can't imagine my work without program like that one. So great discuss with customers and more important that fast and with great quality. What do you dislike about LiveChat? Really i'm not moaning that it poor or expensive. Its great to have it and of course use it. So i don't have any minuses. Completely happy with it. Thank you. Recommendations to others considering LiveChat: Yes surely I will ...

"Great service and tool!"

What do you like best about LiveChat? It was very easy to see who was on the site and what page they were on. Analytic reports were easy to create because the data was very organized and easy to read. Canned messages were easy to use and assigning tickets to other sales reps was a very helpful tool. What do you dislike about LiveChat? It was priced higher than other chat platforms and I don't think it's as user friendly for the customer than other platforms I've used. It takes a little bit ...

"Pretty good"

What do you like best about LiveChat? Lots of options, you can look at locations and email address of the chat What do you dislike about LiveChat? Not very user friendly, requires web programmer to help add custom buttons to website Recommendations to others considering LiveChat: If you need a lot of chat customization, consider using something else. Otherwise, this program is pretty good. What problems is LiveChat solving and how is that benefiting you? Helps with customer service online ...

Great customer support

Great customer support! Great product overall.

"Livechat is very useful"

What do you like best about LiveChat? I like how convenient Livechat is. I can always get my questions answered as soon as possible. This is great for times when I am in a rush and need to figure something out right away and don't feel like picking up the phone and speaking to a robot What do you dislike about LiveChat? Sometimes there is a short delay but nothing too long. What problems is LiveChat solving and how is that benefiting you? Talking to our operations team and management