9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
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LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 521-530 out of 791
LW
Lori W
12/15/17
"Live Chat is the Easiest Form of Customer Communication"
What do you like best about LiveChat? This chat software is so easy to use and connects fast to both customer and office server What do you dislike about LiveChat? The only dislike is that it must be updated weekly in order to work correctly. Otherwise it lags. What problems is LiveChat solving and how is that benefiting you? The major benefit with Live Chat for us is that we can get a customer their insurance information quicker than mail or fax. Due to our slow season, we disconnect the ...
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LW
Lori W
12/15/17
"Live Chat is the Easiest Form of Customer Communication"
What do you like best about LiveChat? This chat software is so easy to use and connects fast to both customer and office server What do you dislike about LiveChat? The only dislike is that it must be updated weekly in order to work correctly. Otherwise it lags. What problems is LiveChat solving and how is that benefiting you? The major benefit with Live Chat for us is that we can get a customer their insurance information quicker than mail or fax. Due to our slow season, we disconnect the ...
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AU
Anonymous User
12/15/17
"Great Product "
What do you like best about LiveChat? Setup was easy and training was very helpful. What do you dislike about LiveChat? I don't currently dislike any features of the program. What problems is LiveChat solving and how is that benefiting you? Providing better solutions for our customer and agents.
AU
Anonymous User
12/14/17
"Live chat for ecommerce - telecom"
What do you like best about LiveChat? Ease of use, particularly it's integration with Magento. What do you dislike about LiveChat? Customer support wasn't as fast as desirable What problems is LiveChat solving and how is that benefiting you? Integrating live chat with Magento, wich is our company's ecommece platform.
BB
Brittany B
12/14/17
"Great Tool and Easy to Use"
What do you like best about LiveChat? Ability to help more people out at the same time, quality of support is easy to use, you get instance feedback, convenient with the chat interface, etc. and there are no extra costs for visitor. What do you dislike about LiveChat? Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the ...
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BB
Brittany B
12/14/17
"Great Tool and Easy to Use"
What do you like best about LiveChat? Ability to help more people out at the same time, quality of support is easy to use, you get instance feedback, convenient with the chat interface, etc. and there are no extra costs for visitor. What do you dislike about LiveChat? Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the ...
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VP
Vlad P
12/14/17
"Solid Product"
What do you like best about LiveChat? Technical expertise of their support + Constant new features What do you dislike about LiveChat? Their Bot-chat product, still in testing faze but the objective is not clear What problems is LiveChat solving and how is that benefiting you? B2C support and sales
AU
Anonymous User
12/12/17
"Bare bones, inexpensive chat solution"
What do you like best about LiveChat? Easy of set up, use for the agents and relatively inexpensive for a smaller group of agents. What do you dislike about LiveChat? Very basic reporting, can be expensive for a larger pool of agents. Recommendations to others considering LiveChat: Research other options, of you need a low cost basic functionality this will work. What problems is LiveChat solving and how is that benefiting you? No real business problems, benefits were the ability to respond ...
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AU
Anonymous User
12/12/17
"Bare bones, inexpensive chat solution"
What do you like best about LiveChat? Easy of set up, use for the agents and relatively inexpensive for a smaller group of agents. What do you dislike about LiveChat? Very basic reporting, can be expensive for a larger pool of agents. Recommendations to others considering LiveChat: Research other options, of you need a low cost basic functionality this will work. What problems is LiveChat solving and how is that benefiting you? No real business problems, benefits were the ability to respond ...
Read more
AU
Anonymous User
12/08/17
"Love this"
What do you like best about LiveChat? Super easy to use! Colleagues love it!!! What do you dislike about LiveChat? There is nothing that I don’t like about it What problems is LiveChat solving and how is that benefiting you? No problems. Benefits are that my entire team uses
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].