LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Best Live chat tool"

What do you like best about LiveChat? Works great without issue and I like their technical support team What do you dislike about LiveChat? Nothing I dislike and I'm happy about everything so far What problems is LiveChat solving and how is that benefiting you? Using LiveChat for our customer support has advantage over using phone or email, since we get instant response. We are able to give fast, efficient and real time solutions via Livechat.

"My bestfriend at work."

What do you like best about LiveChat? I love the canned response feature on this software.Which allows us as helpdesk agents pre-save responses to the most asked questions by website visitors.Thereby making it a click or two away to answering these popular questions whenever they are asked. What do you dislike about LiveChat? I wish Livechat introduces a feature which allows users to video chat or call us via the Livechat dashboard. Recommendations to others considering LiveChat: This ...

"Community Programing"

What do you like best about LiveChat? The ease of the service, it made using service good What do you dislike about LiveChat? Sometimes takes to long, it made use of service harder What problems is LiveChat solving and how is that benefiting you? instant customer access, customers were able to get access easily

"Excellent online chat response"

What do you like best about LiveChat? The ability to have quick response codes to minimize repetitive typing. What do you dislike about LiveChat? I have to wait until a chat has closed before I am allowed a Chat ID(tracking number) or each time the person re-opens a chat after they have closed one it created a entirely new Chat ID instead of linking the 2 together Recommendations to others considering LiveChat: Great response times for your clients that are looking to chat with your company ...

"Excellent online chat response"

What do you like best about LiveChat? The ability to have quick response codes to minimize repetitive typing. What do you dislike about LiveChat? I have to wait until a chat has closed before I am allowed a Chat ID(tracking number) or each time the person re-opens a chat after they have closed one it created a entirely new Chat ID instead of linking the 2 together Recommendations to others considering LiveChat: Great response times for your clients that are looking to chat with your company ...

"It's like you are there"

What do you like best about LiveChat? With Live Chat, it is like you are right there with your clients and so much more personal than email. What do you dislike about LiveChat? I wish that instead of having to print a hard copy of the chat, you could automatically receive one to your email once chat ends. What problems is LiveChat solving and how is that benefiting you? Questions and answers are realtime. No email lagtime.

"It's great, what else can I say?"

What do you like best about LiveChat? The fact that you can see what your customer is typing in real time and you can start thinking about a solution for their problem. What do you dislike about LiveChat? The same thing as what I like - it's difficult not to start typing in the response but once you do, they can see that you are typing something and stop typing themselves. They won't send the message because they're waiting for your message and you can't send your message because it answers ...

"It's great, what else can I say?"

What do you like best about LiveChat? The fact that you can see what your customer is typing in real time and you can start thinking about a solution for their problem. What do you dislike about LiveChat? The same thing as what I like - it's difficult not to start typing in the response but once you do, they can see that you are typing something and stop typing themselves. They won't send the message because they're waiting for your message and you can't send your message because it answers ...

"Simple live chat software, perfect for our needs!"

What do you like best about LiveChat? We recently started providing live chat support to our website visitors and are so happy we chose LiveChat! The UI is simple and intuitive. We especially love LiveChat's search functionality, detailed reporting, and ability to integrate with Autopilot. We are now able to resolve customer problems while they are on our site in real time and automate follow ups using channels like email, SMS, and Facebook ads based on tags. What do you dislike about ...

"Great Product "

What do you like best about LiveChat? Setup was easy and training was very helpful. What do you dislike about LiveChat? I don't currently dislike any features of the program. What problems is LiveChat solving and how is that benefiting you? Providing better solutions for our customer and agents.