LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"My perfect work companion."

What do you like best about LiveChat? I love the social media integration coming with this tool,allowing our clients chat with the help desk : right from our Facebook company page.Thats icing on the cake really. What do you dislike about LiveChat? I wish Livechat would offer a video chat feature on its program,will be fantastic. What problems is LiveChat solving and how is that benefiting you? Livechat allows us stay in touch with our company : while providing us with data(analytics) ...

"Great way to stay in touch with your clients"

What do you like best about LiveChat? Easy to use on an everyday basis. Recommend this since it’s a well designed product What do you dislike about LiveChat? Really nothing I really cannot say anything bad What problems is LiveChat solving and how is that benefiting you? Able to communicate easily

"Fast and easy to communicate"

What do you like best about LiveChat? All it takes is one click on the name if the person you want to communicate with What do you dislike about LiveChat? Once you sent a message you can't erase it, just in case it was sent in error Recommendations to others considering LiveChat: It is really great to use for communication between co-workers also What problems is LiveChat solving and how is that benefiting you? Since we are in an office setting, this way you are not talking loud so everyone ...

"Fast and easy to communicate"

What do you like best about LiveChat? All it takes is one click on the name if the person you want to communicate with What do you dislike about LiveChat? Once you sent a message you can't erase it, just in case it was sent in error Recommendations to others considering LiveChat: It is really great to use for communication between co-workers also What problems is LiveChat solving and how is that benefiting you? Since we are in an office setting, this way you are not talking loud so everyone ...

"Best help desk softwarevI have used."

What do you like best about LiveChat? Livechat allows us via the app. marketplace to customize our Livechat program ; giving us the option to choose which customer features , and integrations we want on our Livechat tool. What do you dislike about LiveChat? I use to be mad at Livechat for not having a bot of their own ; however,I am now aware Livechat recently launched their own Livechat bot,although I haven't tried it out. What problems is LiveChat solving and how is that benefiting ...

"Best help desk softwarevI have used."

What do you like best about LiveChat? Livechat allows us via the app. marketplace to customize our Livechat program ; giving us the option to choose which customer features , and integrations we want on our Livechat tool. What do you dislike about LiveChat? I use to be mad at Livechat for not having a bot of their own ; however,I am now aware Livechat recently launched their own Livechat bot,although I haven't tried it out. What problems is LiveChat solving and how is that benefiting ...

"Our customers perfect companion."

What do you like best about LiveChat? Integrates perfectly with the five major tools we use at work - Salesforce ,Mailchimp, Facebook , Google analytics ,Dropbox. Gave our sales agent the power to control conversations with our customers courtesy features like sneak peek ; allowing us see what chat message our customers are about sending ,and offers us great customization potential with its css customization tool. What do you dislike about LiveChat? Livechat has been an impressive tool and ...

"Our customers perfect companion."

What do you like best about LiveChat? Integrates perfectly with the five major tools we use at work - Salesforce ,Mailchimp, Facebook , Google analytics ,Dropbox. Gave our sales agent the power to control conversations with our customers courtesy features like sneak peek ; allowing us see what chat message our customers are about sending ,and offers us great customization potential with its css customization tool. What do you dislike about LiveChat? Livechat has been an impressive tool and ...

"Best Live chat tool"

What do you like best about LiveChat? Works great without issue and I like their technical support team What do you dislike about LiveChat? Nothing I dislike and I'm happy about everything so far What problems is LiveChat solving and how is that benefiting you? Using LiveChat for our customer support has advantage over using phone or email, since we get instant response. We are able to give fast, efficient and real time solutions via Livechat.

"My bestfriend at work."

What do you like best about LiveChat? I love the canned response feature on this software.Which allows us as helpdesk agents pre-save responses to the most asked questions by website visitors.Thereby making it a click or two away to answering these popular questions whenever they are asked. What do you dislike about LiveChat? I wish Livechat introduces a feature which allows users to video chat or call us via the Livechat dashboard. Recommendations to others considering LiveChat: This ...