LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Almost be the best tool"

What do you like best about LiveChat? Many helpful features, good price, mobile platforms What do you dislike about LiveChat? I need more languages be supported because i have some customers from many countries What problems is LiveChat solving and how is that benefiting you? I want to support my customers thoroughly

"Can rely on their services anytime"

What do you like best about LiveChat? They've the normal conventional features for a messaging application. Their unique selling point to me was the ability to see what the end user types in the chat box before they hit send. Gives you the superior power to determine and understand the user's attitude helping me to change the conversation voice accordingly. What do you dislike about LiveChat? Waiting for them to revamp the entire design for the product. Recommendations to others considering ...

"Super easy!"

What do you like best about LiveChat? I love that I can chat with customers in real time What do you dislike about LiveChat? Sometimes I don’t get the alerts that someone wants to chat What problems is LiveChat solving and how is that benefiting you? Typically customers have to call in, so it’s helpful to be able to chat online if that’s easier for people

"Can rely on their services anytime"

What do you like best about LiveChat? They've the normal conventional features for a messaging application. Their unique selling point to me was the ability to see what the end user types in the chat box before they hit send. Gives you the superior power to determine and understand the user's attitude helping me to change the conversation voice accordingly. What do you dislike about LiveChat? Waiting for them to revamp the entire design for the product. Recommendations to others considering ...

"Super Charging Growth with LiveChat"

What do you like best about LiveChat? LiveChat is easy to set up, configure and use. It has made a very big difference in the way that interact with prospects that are entering the buying cycle. What do you dislike about LiveChat? I would find it useful if LiveChat had a richer FAQ section. What problems is LiveChat solving and how is that benefiting you? We were struggling with generating quality inbound leads that were actionable for our LDR team. The addition of LiveChat has given as way ...

"Great way to communicate "

What do you like best about LiveChat? i love that we are able to talk without being in the same room What do you dislike about LiveChat? there is nothing that i dislike about this What problems is LiveChat solving and how is that benefiting you? it allows us to commucate where ever we are at

"Almost easier to than talking to a person on the phone "

What do you like best about LiveChat? I love how convenient and easy this feature is to use when you don't necessarily want to talk to an actual person What do you dislike about LiveChat? It can sometimes take a little longer than you would you like to get a straight answer Recommendations to others considering LiveChat: If you're looking for something fast and easy to solve your questions and concerns, but don't necessarily want to go through an entire phone call, this is the software to ...

"Great Program"

What do you like best about LiveChat? I like that the program provides a hands-on platform for communication from two parties. What do you dislike about LiveChat? It can appear to be fraudlent in some cases because it is not a common program (not very well known) What problems is LiveChat solving and how is that benefiting you? Better interaction between two parties in a through manner.

"Intuitive and easy to use"

What do you like best about LiveChat? LiveChat is a great chat program. It is easy to use and functions well. It very rarely has any downtime. The features like the chat sneak peak and the chat archiving are very useful. It's also nice to be able to see which other advocates are signed in at any time. It's also great to be able to send files through the chat. The ability to see where customers are chatting in from is helpful for security reasons. The way that information is displayed is ...

"Almost easier to than talking to a person on the phone "

What do you like best about LiveChat? I love how convenient and easy this feature is to use when you don't necessarily want to talk to an actual person What do you dislike about LiveChat? It can sometimes take a little longer than you would you like to get a straight answer Recommendations to others considering LiveChat: If you're looking for something fast and easy to solve your questions and concerns, but don't necessarily want to go through an entire phone call, this is the software to ...