9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
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LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 481-490 out of 791
AU
Anonymous User
01/04/18
"Very easy to use on the front end and great reporting and analysis features on the back end."
What do you like best about LiveChat? The reporting functions that allow me to monitor. What do you dislike about LiveChat? nothing. it fits my needs and the needs of our customers very well. What problems is LiveChat solving and how is that benefiting you? it allows me to review conversion rates and reach customers electronically and more than 1 at a time.
AU
Anonymous User
01/04/18
"The easiest "
What do you like best about LiveChat? I like that it comes right up and and holds your place unlike other chats What do you dislike about LiveChat? There are no features of this product that I do not enjoy Recommendations to others considering LiveChat: Yes What problems is LiveChat solving and how is that benefiting you? It makes it faster and more efficient to communicate among co workers
AU
Anonymous User
01/03/18
"Gets the job done "
What do you like best about LiveChat? I like the fact that I am able to communicate with my customers very effectively using this Program. Issues are taken care of very effectively. Somethings deserve a phone call and some things don't and when things require less than a phone call , Live chat is there to help me resolve issues with the quickness What do you dislike about LiveChat? I don't like the amount of time you get to reply but its manageable . Sometimes if someone replies the clock ...
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AU
Anonymous User
01/03/18
"Gets the job done "
What do you like best about LiveChat? I like the fact that I am able to communicate with my customers very effectively using this Program. Issues are taken care of very effectively. Somethings deserve a phone call and some things don't and when things require less than a phone call , Live chat is there to help me resolve issues with the quickness What do you dislike about LiveChat? I don't like the amount of time you get to reply but its manageable . Sometimes if someone replies the clock ...
Read more
AU
Anonymous User
01/02/18
"Not the best chat software"
What do you like best about LiveChat? You could set statuses to receive or not receive messages if you're unavailable. What do you dislike about LiveChat? The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just have to sit there What problems is LiveChat solving and how is that benefiting ...
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AU
Anonymous User
01/02/18
"Not the best chat software"
What do you like best about LiveChat? You could set statuses to receive or not receive messages if you're unavailable. What do you dislike about LiveChat? The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just have to sit there What problems is LiveChat solving and how is that benefiting ...
Read more
AU
Anonymous User
12/31/17
"Live chat "
What do you like best about LiveChat? Ability to talk in real time . Customer service response What do you dislike about LiveChat? I don't really dislike anything. It was offered so I used it for its purpose What problems is LiveChat solving and how is that benefiting you? IT. Issues
AU
Anonymous User
12/31/17
"Live chat "
What do you like best about LiveChat? Ability to talk in real time . Customer service response What do you dislike about LiveChat? I don't really dislike anything. It was offered so I used it for its purpose What problems is LiveChat solving and how is that benefiting you? IT. Issues
MB
Mooy Bridget A
12/30/17
"Perfect helpdesk tool."
What do you like best about LiveChat? I love the basic statistic feature ; which provides us with an excellent way to catch up with the state of our customer service,giving us access to crucial customer service metrics regarding our conversations with customers and tickets from customers on a weekly basis. Also comes with the best eye catcher of any helpdesk tool ,ensuring visitors to our website are aware about the availability of live support to guide them on the website. What do you ...
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MB
Mooy Bridget A
12/30/17
"Perfect helpdesk tool."
What do you like best about LiveChat? I love the basic statistic feature ; which provides us with an excellent way to catch up with the state of our customer service,giving us access to crucial customer service metrics regarding our conversations with customers and tickets from customers on a weekly basis. Also comes with the best eye catcher of any helpdesk tool ,ensuring visitors to our website are aware about the availability of live support to guide them on the website. What do you ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].