LiveChat Reviews in June 2026: User Ratings, Pros & Cons

Brilliant !!!

Date of experience: January 09, 2018

"Excellent back up to Text CS"

What do you like best about LiveChat? As a fallback it is amazing in usability but our seats are limited so it seems to crash What do you dislike about LiveChat? The lag on server response when we are close to max capacity. What problems is LiveChat solving and how is that benefiting you? As a back up it serves it's purpose. Sadly it cannot be used as our primary.

"Great Software"

What do you like best about LiveChat? I like that I could solve my customers problem in a decent time while they wait without actually having to put them on hold. Also consumers like the fact that customer service is just a click away. What do you dislike about LiveChat? It would be nice to be able to see more details in archived chats instead of being completely logged in, but other than that I really can't complain. Recommendations to others considering LiveChat: Give it a try! Id ...

"The easiest way to earn more money every month."

What do you like best about LiveChat? I like that I can react faster than ever. That software works quicker than email and more effective than the telephone. I like to work on this platform because I do not want to make my customers waited. What do you dislike about LiveChat? I don't know the answer for what I don't like in this product. I guess everyone will like it the most open way to make customers happy and increase your sale. Also, I would like to admit that help service always cares ...

"Makes my work easier."

What do you like best about LiveChat? Intuitive user interface , also backed full with analytical data useful for the growth of the modern day business. From my dashboard ,I can see the number of customers online on our website ,the number of customers currently chatting with the helpdesk team, the number of customers on hold etc I can also invite select customers to chat with me via the dashboard. Also comes with a powerful ticketing system ,which allow customers provide their name , ...

"Works for me."

What do you like best about LiveChat? I like the eye-catchers ,they come in different templates and have greatly attracted lot of our web. visitors to chat with a support agent. Without the eye-catchers, it is very likely lot of our customers wouldn't had been aware of the availability of live support. Lately, we have also been able build our own custom analytics , by using its API to feed analytic reports into our own in-house analytic infrastructure. What do you dislike about LiveChat? I ...

"Feature-rich heldesk tool."

What do you like best about LiveChat? Livechat is the most feature rich helpdesk tool I have used. I love the social integration feature which allows me communicate with my coys customers right from our Facebook page. This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc What do you dislike about LiveChat? The ...

"Ok"

What do you like best about LiveChat? Convenient and easy to communicate with. What do you dislike about LiveChat? Slow and may freeze computer which causes loss in contact with customer. What problems is LiveChat solving and how is that benefiting you? Customer issues

"Feature-rich heldesk tool."

What do you like best about LiveChat? Livechat is the most feature rich helpdesk tool I have used. I love the social integration feature which allows me communicate with my coys customers right from our Facebook page. This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc What do you dislike about LiveChat? The ...

"Very easy to use on the front end and great reporting and analysis features on the back end."

What do you like best about LiveChat? The reporting functions that allow me to monitor. What do you dislike about LiveChat? nothing. it fits my needs and the needs of our customers very well. What problems is LiveChat solving and how is that benefiting you? it allows me to review conversion rates and reach customers electronically and more than 1 at a time.