9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 461-470 out of 791
AU
Anonymous User
01/15/18
"Live chat is very efficient "
What do you like best about LiveChat? Live chat gives us the opportunity to have a conversation with Ann agent when we are not able to call. What do you dislike about LiveChat? Sometimes how long it treasures an agent to join the room Recommendations to others considering LiveChat: Be patient... it's a great tool What problems is LiveChat solving and how is that benefiting you? Better feedback and more visits to the site
AA
Ahmed A
01/14/18
"Gives us a professional touch."
What do you like best about LiveChat? I love the Livechat Botengine.We began using it on our website from November last year and the performance has been great. It has enabled customer care focus on the more difficult customer questions why Botengine takes care of the little customer problems. This saving us human and financial resource. What do you dislike about LiveChat? The Livechat team seem to undervalue the power of its Botengine tool. For instance we got no newsletter or marketing ...
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AU
Anonymous User
01/12/18
"User friendly "
What do you like best about LiveChat? It’s very user friendly. Very simple design within the chat box. Makes a "pop" sound when someone has answered you. What do you dislike about LiveChat? I do experience some lag sometimes, but not very often. I feel like there could be more personalization added such as being able to change the colors, etc. Recommendations to others considering LiveChat: Very simple, straightforward software that gets the job done. What problems is LiveChat solving and ...
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AU
Anonymous User
01/11/18
"The best application for livechat!"
What do you like best about LiveChat? easy to use and easy to install also we can use this apps everywhere What do you dislike about LiveChat? it's need payment, not free. hopefully this apps maybe free What problems is LiveChat solving and how is that benefiting you? sales and marketing
AU
Anonymous User
01/11/18
"Livechat redefines helpdesk."
What do you like best about LiveChat? I primarily love Livechat's customer care team ,as they are always helpful and available to solve issues whenever they come up. I also greatly cherish the sales tracker feature which measures the volume of sales closed via Livechat and rates each agent on the help-desk team according to their role in closing sales. The newly introduced Botengine is a step forward too as it will save sales team more time to focus on complicated customer queries and allow ...
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AU
Anonymous User
01/10/18
"Easy to use and navigate. Statistics and archived chats are a breeze and so is providing support."
What do you like best about LiveChat? The simple interface is easy to use and you had most of the information you needed to assist someone already provided. What do you dislike about LiveChat? Occasionally the windows would rearrange based on who has been inactive the longest and occasionally the wrong person received the wrong message. Surprise, folks. Support associates are working with multiple people at once. What problems is LiveChat solving and how is that benefiting you? The benefit ...
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TE
Temitope E
01/08/18
"Helps me in getting the job done."
What do you like best about LiveChat? I love the customer support team behind this software ,they are simply hands-on good : there have been times in the past where I ran into a brickwall and contacted Livechat support ,and they were always helpful and got issues resolved in a matter of minutes. As regards features ,this software is the best I have ever touched. We recently tried out Botengine and it has helped in easing workload on the support team. What do you dislike about LiveChat? I ...
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MJ
Maciej Jarzebowski
01/08/18
Brilliant !!!
Date of experience: January 09, 2018
AU
Anonymous User
01/08/18
"Awesome software "
What do you like best about LiveChat? I love how your able to customize it for your company What do you dislike about LiveChat? There could be some inprovement on customization. Recommendations to others considering LiveChat: Best software with awesome customer support. What problems is LiveChat solving and how is that benefiting you? A place to have customer support all in one place. Way more organized and I love the live chat!
PC
Paola C
01/08/18
"Nice app and reasonably priced"
What do you like best about LiveChat? The simplicity to use it and its not complicated What do you dislike about LiveChat? could be a bit higher tech visually when using the application Recommendations to others considering LiveChat: none at this time What problems is LiveChat solving and how is that benefiting you? client contact
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
