LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Does a kickass sales tracking job. "

What do you like best about LiveChat? Livechat has a great sales tracker feature which measures the amount of sales closed in a specific period, and does a breakdown of each helpdesk agents contribution to the whole picture. Thus ensuring, management is able to recognize kickass agents and agents who arent closing the deal. What do you dislike about LiveChat? Will be super cool if Livechat can move things a bit further by incorporating an audio and video call feature into this program. What ...

"Great program!"

What do you like best about LiveChat? Really enjoy the concept of this program. I was able to utilize it in a previous customer service position. Very straightforward with no flaws present while I used it. What do you dislike about LiveChat? I personally enjoyed the program. Nothing I would change at this time. What problems is LiveChat solving and how is that benefiting you? Customers would chat for billing or customer support questions.

"Perfect service. "

What do you like best about LiveChat? Allows our customers reach out to the helpdesk team, right from our Facebook fan page. I like the level of customization-freedom which Livechat provides us. Allowing us customize our Livechat, giving it a unique look from that of any other company using Livechat. What do you dislike about LiveChat? I wish Livechat had video functionality which will allow us communicate with our customers via video call. What problems is LiveChat solving and how is that ...

"Solves all our helpdesk problems."

What do you like best about LiveChat? Livechat enable us place our chat feature on our Facebook fan page ,thus allowing our customers chat with us right from our Facebook fan page.Also has a great weekly chat stat. reporting system which gives us a rundown of our customer service activities in the last seven days. What do you dislike about LiveChat? Livechat currently does a perfect job for our helpdesk team. What problems is LiveChat solving and how is that benefiting you? Livechat ensures ...

"Puts us at the fingertip of our customers. "

What do you like best about LiveChat? I love the analytical data provided us by Live chat : giving us an insight into the location of every visitor to our website, source of traffic and providing us with an history of all past conversations between our help desk team and a customer. What do you dislike about LiveChat? Live chat currently does a fantastic job. Thus I currently have nothing negative to say about Live chat for now. What problems is LiveChat solving and how is that benefiting ...

"Excellent Customer Service Tool"

What do you like best about LiveChat? Live Chat gives the opportunity to help micro site owners like me to experience providing high quality customer service to potential clients. The app for iPhone is also amazing and highly efficient! What do you dislike about LiveChat? None. I am very happy with Live Chat!!!! Recommendations to others considering LiveChat: Very easy to use and always report bugs. What problems is LiveChat solving and how is that benefiting you? Availability, Answering ...

"Expanded our business opportunities"

What do you like best about LiveChat? LC is easy to set up and use. Lots of options to customize to your business and you can support multiple entries with one license. The look of the chat window can also be tailored to your business. What do you dislike about LiveChat? Not much to dislike although I'm sure a very large business can come up with a few things. It would be nice to hide search bots from my visitors list. Recommendations to others considering LiveChat: Spend time review their ...

"Simple live chat tool"

What do you like best about LiveChat? easy to use and launch. Availabiliity is dependent on if someone i slogged in which is ideal What do you dislike about LiveChat? integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer What problems is LiveChat solving and how is that benefiting you? live online support, reduce number of inbounds and provide clietns with accessible support

"Enable company's recognize top performers."

What do you like best about LiveChat? Smooth and self guiding user interface,making it easy for new users and staffs to easily get acquainted with the software. I like the sales tracker feature which tracks the number of successful sales closed by every agent using Live chat.Making it easy for companies to recognize top performing help desk agents. What do you dislike about LiveChat? I wish Live chat allows us respond to tickets via its mobile app. As against having to logon into the ...

"LiveChat is great!"

What do you like best about LiveChat? Livechat is super easy to use. You can have "canned" responses to the top questions you are asked. We are typically asked the same 5-10 questions.. so we set the canned responses for quick access and it's easy to respond to multiple messages at once. It also allows you to keep the same message for multiple agents.. this way, we aren't giving out different answers every time. I also like that when I am logged in on the computer, if I get a message it ...