LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"New user"

What do you like best about LiveChat? I like it’s simple and easy use. It was relatively easy to filter interactions. What do you dislike about LiveChat? The GUI was a bit confusing at first. Other than that, I enjoy the fact that you can email the interaction to yourself. This is helpful from an auditing perspective. What problems is LiveChat solving and how is that benefiting you? Tracking and documenting customer issues/interactions.

"LiveChat review"

What do you like best about LiveChat? Ease of use, convenience and format. It was very user friendly. What do you dislike about LiveChat? Nothing that I can think of at the moment. Recommendations to others considering LiveChat: Go for it! What problems is LiveChat solving and how is that benefiting you? Great communication option for us to use to communicate. Very fast. Used when solving problems that need to be quickly taken care of.

"Brief but good"

What do you like best about LiveChat? Easy to use and able to communicate with people easily. What do you dislike about LiveChat? Nothing to dislike. Everything is pretty good. What problems is LiveChat solving and how is that benefiting you? I was able to contact customers easier with the help of it.

"Live chat"

What do you like best about LiveChat? Working in customer service, and chat, this makes the communication quick and seamless. What do you dislike about LiveChat? Laggy and has some bugs that need improvement What problems is LiveChat solving and how is that benefiting you? Allows for fast resolution

"Pricy, but does the job well!"

What do you like best about LiveChat? Livechat allows our team to provide support and sales to our customers in real time by removing the clunky UI problems that a lot of chat providers just don't get right. Their UI requires almost zero training for each employee and gives us amazing insight to each customer and their problems. The ability to prevent messages before a customer sends them helps us fight fraud and respond faster. The uptime is highly dependable and something our team relies ...

"Helpful tools and big care to customers."

What do you like best about LiveChat? I have the much better way to help our clients. As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers. What do you dislike about LiveChat? Actually, this very nice software which brings a lot of help to our company. Till now I don't have any bad problems with it and I hope I will not meet them. Recommendations to others considering LiveChat: With ...

"The sneak-peak is a deal breaker. "

What do you like best about LiveChat? The sneak-peek feature tool on Livechat is a standout innovation and it gives customer service an edge, allowing agents better anticipate customer questions and prepare for them even before they are sent. I also love the analytical prowess of this software, it provides us everything from giving us a brief feature breakdown of visitors to our website, to daily summaries of our chat activity, to the sales tracking feature which makes it easier to measure ...

"Decent"

What do you like best about LiveChat? It was relatively easy to follow and understand What do you dislike about LiveChat? It wasn’t as interactive. Not all employees saw the benefit from it, so not everyone chose to use it. What problems is LiveChat solving and how is that benefiting you? Communicating together

"Difficult to manage"

What do you like best about LiveChat? Ease of interface and user interaction seems helpful What do you dislike about LiveChat? Not nearly as effective as native apps to devices What problems is LiveChat solving and how is that benefiting you? Hard to say...poorly integrated

"LiveChat is a convenient Chat"

What do you like best about LiveChat? LiveChat Easy to use and convenient enough. The program allows us to serve customers and answer their questions faster than via email and more efficiently than by phone. Customers are satisfied that they do not have to wait long for questions that arise. What do you dislike about LiveChat? Always it is necessary aspires to any convictions, but I yet can not offer anything concrete. Recommendations to others considering LiveChat: If you are a team that ...